Zachery Blalock
Canton
Summary
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.
Overview
9
9
years of professional experience
Work History
Auto Collision Estimator
Jim Tidwell Ford Collision Center
03.2024 - Current
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Promoted a safe work environment by adhering to OSHA regulations while conducting damage assessments on vehicles.
- Kept comprehensive records of each case using management information software which streamlined workflow processes.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Consistently met monthly performance targets by effectively managing workload and completing tasks in a timely manner.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
- Increased operational efficiency through regular reviews and updates of standardized labor rates and part prices in estimating software.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Assisted in training new estimators, sharing industry knowledge and best practices to optimize team performance.
- Resolved disputes between insurance adjusters and clients diplomatically to ensure mutual satisfaction in claim outcomes.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
Auto Collision Estimator
Finish Pros
10.2023 - 02.2024
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Promoted a safe work environment by adhering to OSHA regulations while conducting damage assessments on vehicles.
- Kept comprehensive records of each case using management information software which streamlined workflow processes.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Consistently met monthly performance targets by effectively managing workload and completing tasks in a timely manner.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
Collision Production Manager
Gerber Collision
07.2023 - 10.2023
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
Auto Collision Estimator
Crash Champions
10.2022 - 07.2023
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Promoted a safe work environment by adhering to OSHA regulations while conducting damage assessments on vehicles.
- Kept comprehensive records of each case using management information software which streamlined workflow processes.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Consistently met monthly performance targets by effectively managing workload and completing tasks in a timely manner.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
Auto Collision Estimator
Collision Pro
07.2016 - 10.2022
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Promoted a safe work environment by adhering to OSHA regulations while conducting damage assessments on vehicles.
- Kept comprehensive records of each case using management information software which streamlined workflow processes.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Consistently met monthly performance targets by effectively managing workload and completing tasks in a timely manner.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Increased operational efficiency through regular reviews and updates of standardized labor rates and part prices in estimating software.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Researched construction cost trends to stay up-to-date with industry developments and changes.
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
Dock Worker
Holiday Harbor Resort & Marina
07.2019 - 11.2019
- Ensured accurate record-keeping of boat arrivals and departures, maintaining up-to-date logs for marina management purposes.
- Reduced wait times for boaters by efficiently assigning and directing them to appropriate docking spaces.
- Collaborated with team members to troubleshoot any issues related to the docking process, implementing effective solutions promptly.
- Utilized knowledge of local waters to provide navigational assistance to boaters upon request.
- Established a positive work environment by fostering strong relationships with fellow employees and management.
- Interacted daily with customer care and other in-plant individuals to meet performance targets and resolve issues.
- Managed inventory of dock supplies and equipment, maintaining proper stock levels for smooth operations.
- Supported marina events by assisting in setup, coordination, and cleanup efforts as needed.
- Enhanced safety standards by conducting thorough inspections of docking equipment and facilities.
Education
High School Diploma -
Sprayberry High School
Marietta05-2019
Skills
- Estimating techniques
- Paint matching
- Vehicle inspection
- Damage assessment
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Relationship building
- Conflict resolution
- Clear communication
Timeline
Auto Collision Estimator
Jim Tidwell Ford Collision Center
03.2024 - Current
Auto Collision Estimator
Finish Pros
10.2023 - 02.2024
Collision Production Manager
Gerber Collision
07.2023 - 10.2023
Auto Collision Estimator
Crash Champions
10.2022 - 07.2023
Dock Worker
Holiday Harbor Resort & Marina
07.2019 - 11.2019
Auto Collision Estimator
Collision Pro
07.2016 - 10.2022
High School Diploma -
Sprayberry High School
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