Zack Tumminia
Eatonton
Summary
Motivated healthcare technology and customer success professional with several years of experience in QGenda and UKG, specializing in workforce management, data-driven configuration, and system integration in healthcare environments. Strong background in customer success and implementation, partnering closely with clients to understand their workflows, configure solutions, and support smooth go-lives. Known for troubleshooting complex issues, leading cross-functional collaboration, and creating user-friendly systems, training, and documentation that enhance both operational efficiency and the overall customer experience.
Overview
5
5
years of professional experience
Work History
Lead Consultant
Ohio State University
Eatonton
12.2024 - Current
- Led all cross-department conversations and coordination throughout a system-wide standardization initiative spanning 64 departments. Personally implemented all changes into the database, updating more than 2,000 tasks in under six months. Since go-live, the organization has recorded zero missed assignments or pages, down from 20+ per week prior to the initiative.
- Administer, configure, and support UKG and QGenda to optimize workforce management and scheduling.
- Provide technical support, troubleshoot issues, and ensure seamless integration with HRIS and payroll systems.
- Develop training materials, conduct user training, and maintain system documentation.
- Generate reports, analyze data, and recommend system improvements to enhance efficiency.
- Coordinate software updates, ensure compliance with industry standards, and drive continuous process improvements.
- Traveled to client sites to provide hands-on support and ensure project and customer success.
Technical Specialist
QGenda
Atlanta
05.2023 - 12.2024
- Managed product configurations by manipulating data in Microsoft Excel and Google Sheets, followed by bulk imports using in-application CSV upload tools and conducting manual builds when necessary.
- Worked effectively with cross-functional teams to ensure seamless project execution and support.
- Acquired foundational Salesforce skills and comprehensive knowledge of QGenda software through training and shadowing.
- Led the completion of the highest number of instances builds over fourteen consecutive months.
Credentialing Specialist
QGenda
Atlanta
09.2022 - 05.2023
- Supported healthcare provider credentialing, ensuring compliance and accuracy.
- Managed data entry and verification in the software system, enhancing efficiency.
- Collaborated with teams to streamline documentation collection and verification.
Implementation Consultant
QGenda
Atlanta
02.2021 - 09.2022
- Customized QGenda software to meet client needs, focusing on user-friendly and maintainable solutions.
- Led client training, documented setups, and handed off to the Customer Success team efficiently.
- Collaborated with cross-functional teams to ensure project requirements were met.
- Managed and escalated project timelines and onboarding issues as necessary.
Education
Bachelor of Science - Engineering
Georgia Southern University
Statesboro, GAHigh School Diploma -
Milton High School
Skills
- Application Management
- Data Analysis and Reporting
- System Integration
- Problem Solving and Troubleshooting
- Team Collaboration and Training
- Project Management
- System integration
- Data analysis
- User training
- Process improvement
- Database management
- Workforce scheduling
- Software configuration
- Project coordination
- Client support
- Project analysis
- Attention to detail
- Team collaboration
Accomplishments
- Led all cross-department conversations and coordination throughout a system-wide standardization initiative spanning 64 departments. Personally implemented all changes into the database, updating more than 2,000 tasks in under six months. Since go-live, the organization has recorded zero missed assignments or pages, down from 20+ per week prior to the initiative.
- Maintained top implementation performance at QGenda for 14 consecutive months, leading builds and driving strong customer outcomes.
- Ensured accurate, compliant credentialing data for providers (critical for patient safety and operations).
- Dean’s List Honoree, Georgia Southern University, Engineer Pathway
Languages
English
Native/ Bilingual
Timeline
Lead Consultant
Ohio State University
12.2024 - Current
Technical Specialist
QGenda
05.2023 - 12.2024
Credentialing Specialist
QGenda
09.2022 - 05.2023
Implementation Consultant
QGenda
02.2021 - 09.2022
Bachelor of Science - Engineering
Georgia Southern University
High School Diploma -
Milton High School