ZACKERIA MOORE
Albany
Summary
Economic Support Specialist driven to help families obtain needed economic support through public assistance channels. Proficient in diverse programs and eligibility requirements. Assesses financial and personal information to help applicants make informed decisions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
ESS 1
Department of Family and Children Services
06.2024 - Current
- Determined correct services and program resources for individual needs.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Kept case files updated, accurate and aligned with requirements.
- Researched and interpreted program regulations and applicable laws.
Private Caregiver
Take it To Paris
08.2023 - 05.2024
- Helped clients with bathing and grooming
- Set reminders to assist client with maintaining medication schedule
- Communicated frequently with nursing staff and clinical team to convey important patient information
- Prepared healthy meals and snacks to meet clients' nutritional needs
- Ran errands for clients, picking up groceries and completing personal shopping
- Offered clients companionship to meet social and emotional needs
Assistant Store Manager
Dollar General
06.2022 - 11.2023
- Addressed customer service issues with detailed and timely responses to escalated complaints
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Trained employees on store policies, sales techniques and new procedures
- Interacted with customers on sales floor to build rapport and offer product expertise
Medicine Technician
Phoenix Senior Living
01.2018 - 12.2021
- Conducted routine audits and inspections to assess company productivity and cleanliness
- Conducted walking rounds and med cart counts with previous and oncoming shifts
- Administered medications in accordance with physician orders and recorded distribution
- Stored medication safely to prevent unauthorized access and theft
- Monitored medications to maintain accountability of ordering, receiving and administration
- Noted adverse drug reactions and medication side effects in patient charts
- Maintained clean and organized medication cart and medication room to quickly locate and administer required medication
- Attended to patient call signals and took appropriate action
Education
Associate of Arts - Psychology
Ultimate Medical Academy
Clearwater, FL03.2019
High School Diploma - English
Monroe High School
Albany, GA05.2014
Skills
- Employee Evaluation
- Team Building
- Performance Reviews
- Customer Service
- Policy Development
- Relationship Building
- Supply Chain Management
- HR Support
- Employee Engagement
- Government relations
- Data collection
- Time management
Timeline
ESS 1
Department of Family and Children Services
06.2024 - Current
Private Caregiver
Take it To Paris
08.2023 - 05.2024
Assistant Store Manager
Dollar General
06.2022 - 11.2023
Medicine Technician
Phoenix Senior Living
01.2018 - 12.2021
High School Diploma - English
Monroe High School
Associate of Arts - Psychology
Ultimate Medical Academy
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