Zahria Mathis
Conyers,MI
Summary
I am a Patient Care Coordinator at Emory University Hospital with hands-on experience supporting patients through their care journey. In my role, I ensure patients receive clear guidance, compassionate support, and seamless coordination of services. I take pride in patient advocacy and education, helping individuals and families understand their care options and feel at ease throughout the process.
I have developed exceptional communication and organizational skills in healthcare setting I have proven ability to manage patient information and coordinate care services. I am now seeking to transition into new field where these skills can be effectively applied and further developed.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator (PCC)
Emory University Hospital
08.2024 - Current
- Manage a patient's care and ensure they receive high-quality care. I act as a liaison between patients and their healthcare providers, and my responsibilities include: Developing care plans, Creating a personalized care plan for each patient based on their specific health needs
- Coordinating appointments: Arrange appointments with doctors, specialists, and facilities
- Educating patients: Teach patients about their health conditions and healthcare options
- Monitoring progress by tracking a patient's progress toward their healthcare goals
- Facilitating communication by maintaining open lines of communication between patients, their families, and healthcare providers
- Assisting with medication management by helping patients avoid conflicts and misunderstandings
- Staying up to date with new healthcare developments and ensure compliance with health laws and regulations
- Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
Administrative Assistant
Eye consultants of Atlanta
10.2022 - 08.2024
- Create and maintain filing systems, both electronic and physical
- Increased physician productivity by handling administrative tasks such as scheduling appointments and managing patient inquiries.
- Entering and updating information in databases and maintaining accurate records
- Generating reports on coding accuracy, claim status, and reimbursement rates for review by management
- Mediated between medical coders, healthcare providers, billing departments, and insurance companies; resolved coding discrepancies, reducing claim rejections by 25% and accelerating reimbursement process by 15%
- Demonstrated adaptability by working effectively under pressure in fast-paced emergency room settings while maintaining accurate documentation at all times
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Behavioral Technician
ABA Centers of Therapy
05.2022 - 08.2022
- Worked one-on-one with children on the autism spectrum to support their behavioral, social, and communication goals.
- Followed personalized treatment plans developed by a BCBA to help manage behaviors and encourage positive habits.
- Tracked and documented daily progress and behavior data during sessions to monitor growth and adjust strategies as needed.
- Used positive reinforcement and structured routines to support learning and reduce challenging behaviors.
- Helped kids build important life skills, like following directions, sharing, and using words to express needs.
- Communicated regularly with the care team to stay updated on goals and ensure consistent support.
- Created a safe, welcoming, and engaging space for every session.
- Maintained confidentiality and followed all HIPAA guidelines.
Education
High school diploma -
Newton High School/ Newton College And Career Academy
Conyers, GA05.2017
Skills
- Epic Experience
- Organizational abilities
- Documentation skills
- Data entry expertise
- Document Management
- Critical thinking
- Records Organization
- Data entry experience
- Excellent written and verbal communication skills
- Proven ability to communicate complex ideas and concepts to diverse audiences
- Skilled in conflict resolution and negotiation
- Empathy and Compassion given to patient's
Timeline
Patient Care Coordinator (PCC)
Emory University Hospital
08.2024 - Current
Administrative Assistant
Eye consultants of Atlanta
10.2022 - 08.2024
Behavioral Technician
ABA Centers of Therapy
05.2022 - 08.2022
High school diploma -
Newton High School/ Newton College And Career Academy
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