Zahria Love Beatty
Duluth
Summary
Dedicated professional with extensive experience in enhancing guest experiences through high-quality service. Proficient in customer interaction and problem-solving, ensuring a welcoming environment. Recognized for strong communication skills and adaptability to diverse customer needs, consistently achieving results in dynamic settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Experience Representative
Gas South District
06.2022 - Current
- Assisted guests with special requests, ensuring a personalized and memorable visit.
- Delivered exceptional customer service by anticipating guests'' needs and proactively offering assistance.
- Created welcoming and comfortable environment for guests.
- Facilitated and coordinated transportation services for guests.
Unarmed Security Officer
Marksmen Security
07.2022 - 06.2024
- Monitored premises to deter criminal activity and ensure safety of personnel and property.
- Conducted regular patrols to identify security risks and maintain a secure environment.
- Responded promptly to alarms and incidents, coordinating with emergency services when necessary.
- Trained new security officers on policies, procedures, and emergency response protocols.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
Shift Leader
Bojangles Famous Chicken
03.2020 - 03.2021
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Coordinated staff schedules to optimize coverage during service hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Bachelor of Science - Nursing
Georgia State University
Atlanta, GA05-2026
High School Diploma -
Martin Luther King Jr. High School
05-2021
Skills
- Exceptional communication
- Conflict resolution
- Motivational leadership
- Emergency response
- Positive attitude
- Customer service focus
- Time management
Accomplishments
- Completed four years of the NJROTC program in high school.
- Severed two years in the Student Government Association while in high school.
Certification
- BLS Certification
Timeline
Unarmed Security Officer
Marksmen Security
07.2022 - 06.2024
Guest Experience Representative
Gas South District
06.2022 - Current
Shift Leader
Bojangles Famous Chicken
03.2020 - 03.2021
Bachelor of Science - Nursing
Georgia State University
High School Diploma -
Martin Luther King Jr. High School