Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zaida Rivera

Summary

Personable and organized with strong aptitude for managing inventory and customer relations. Knowledge in retail management and point-of-sale systems, coupled with excellent communication skills and knack for problem-solving. Committed to optimizing store operations and enhancing customer satisfaction.

Overview

10
10
years of professional experience

Work History

Manager

Crossroad Spirits
01.2022 - Current
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Manager

Oasis Wines and Spirits
04.2020 - 12.2021
  • Planned, directed and evaluated operations of liquor store, including studying market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
  • Determined merchandise and services sold, procuring the merchandise for resale and implementing price and credit policies
  • Developed and implemented marketing strategies and ensured compliance with required customer appreciation and incentive programs
  • Resolved customer complaints and managed customer service issues
  • Determined staffing requirements, hired and trained new staff or set up a training schedule
  • Created and maintained employee schedules and assigned duties
  • Reviewed timecards and employee schedules to ensure all shifts are covered and submitted biweekly payroll info (time cards, payroll changes, new hires, and terminations)
  • Enforced progressive discipline measures as required according to company policy

Cashier/Lead

Crossroads Spirit
05.2018 - 03.2020
  • Conduct cash and credit transactions for a variety of products and keep precise financial records.
  • Oversaw inventory, deliveries, stock placement
  • Worked directly with store owner to ensure daily operation of store
  • Maintaining a clean work area and organizing stock room.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Insurance CSR

Jerry Murdock Insurance
10.2017 - 02.2018
  • Answer inquiries and obtain information for general public, customers, visitors, and other interested parties
  • Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization
  • Tasks: Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments
  • Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • File and maintain records
  • Transmit information or documents to customers, using computer, mail, or facsimile machine
  • Schedule appointments, and maintain and update appointment calendars
  • Analyze data to determine answers to questions from customers or members of the public
  • Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute and prepare mail, messages and courier deliveries.
  • Assist agency principals, agents, and CSRs as required to complete necessary business activities
  • Receive payment and record receipts for services

Credit Account Representative

Rent A Center
05.2017 - 10.2017
  • Maintain accurate records of customer account activity, to include current and past due accounts
  • Review past due accounts and communicate in person and via phone with the customers to promote timely payments
  • Collect customer payments on a timely basis and meet daily/weekly collection standards
  • Complete customer service calls in a timely manner as assigned
  • Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
  • Deliver merchandise to customer homes in Company provided vehicle as assigned
  • Install and set up merchandise, and instruct customers on proper use of merchandise
  • Pick-up merchandise from customer homes as assigned
  • Greet and assist customers on the sales floor
  • Obtain new rental orders on the sales floor and over the phone
  • Complete rental agreements as required
  • Prospect for new business by telemarketing and distributing print materials
  • Refurbish merchandise to like new condition
  • Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials

Associate

Lowe's
02.2016 - 02.2017


  • Customer service including custom-mixing paint orders
  • Assisted customers with finding and selecting a product that fit their needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Replenishment Associate

JCPenney
10.2014 - 02.2016
  • Responsibilities Creating an outstanding customer experience by performing door to floor functions in support of store merchandise
  • Unloading trucks, prepping merchandise to be displayed on the sales floor, working alongside my coworkers to ensure a pleasant shopping experience for the guest in the store
  • Maintaining a clean work area and organizing stock rooms
  • Skills Used Organization skills, a keen eye for detail, my ability to multi task, working well under pressure, operating registers at a fast speed to ensure no customer is waiting in line for long periods of time, being bilingual I was able to communicate with customers who did not speak English and help them find what they were looking for
  • Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
  • Greeted and used service model to meet customers' needs.
  • Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.
  • Put away received merchandise in designated location.
  • Supported efficient merchandise flow by unloading trucks, sorting items, and accurately placing products in designated areas.
  • Cleaned and organized sales and stock areas.
  • Enhanced customer satisfaction with timely product restocking and maintaining organized store shelves.
  • Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
  • Leveraged keyboard and handheld units to input data on computer.
  • Result Ensured regulatory compliance by properly disposing of hazardous materials following company guidelines.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Prepared and checked outbound shipments for accuracy.
  • Transported merchandise pallets to move in warehouse.
  • Worked with customers to pack items according to specific desires and requirements.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Education

Some college - Special Education

Nashville State Community College
Cookeville, TN
01.2014

High school diploma - General Studies

Abilene High School
Abilene, TX
01.1993

Skills

  • Bilingual (40 years)
  • Microsoft Office
  • Cash handling
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Performance evaluations
  • Business administration
  • Marketing
  • Negotiation
  • Product management
  • Budget control
  • Business development
  • Business planning
  • Financial management
  • Inventory management
  • Recruiting and interviewing
  • Vendor management
  • Competitor research
  • Trend analysis
  • Resource allocation
  • Effective communication
  • Computer skills
  • Problem resolution
  • Positive attitude
  • Attention to detail
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Manager

Crossroad Spirits
01.2022 - Current

Manager

Oasis Wines and Spirits
04.2020 - 12.2021

Cashier/Lead

Crossroads Spirit
05.2018 - 03.2020

Insurance CSR

Jerry Murdock Insurance
10.2017 - 02.2018

Credit Account Representative

Rent A Center
05.2017 - 10.2017

Associate

Lowe's
02.2016 - 02.2017

Replenishment Associate

JCPenney
10.2014 - 02.2016

Some college - Special Education

Nashville State Community College

High school diploma - General Studies

Abilene High School

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Zaida Rivera