Zainabu Jenga
Atlanta
Summary
Dynamic professional with extensive experience at MARTA, excelling in customer service and safety. Proven ability to enhance customer satisfaction through effective problem-solving and team leadership. Skilled in money handling and proficient in Microsoft Excel, consistently maintaining punctuality while fostering a positive workplace culture.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Professional Bus Operator
Metropolitan Atlanta Rapid Transit Authority, MARTA
02.2016 - Current
- Demonstrated exceptional driving skills in various weather conditions, ensuring passenger safety during adverse situations.
- Promoted a clean environment by keeping the bus interior tidy and free of debris throughout each shift.
- Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns in a timely and professional manner.
- Enhanced company reputation for punctuality by maintaining strict adherence to bus schedules.
- Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else.
- Collaborated with dispatchers to quickly resolve route disruptions or delays, minimizing inconvenience to riders.
- Improved customer satisfaction by providing safe and timely transportation to passengers.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Contributed to a positive work culture among fellow drivers by sharing best practices and lending support when needed.
- Retained bus system, route and stop knowledge for informative customer advice.
Sales Transaction Associate, Inventory/Merchandise Associate
Best Buy
04.2010 - 08.2016
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
Maxway Department Store
11.2006 - 04.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
BBA - Business Administration And Management
Strayer University
1133 15th Street NW, Washington, DC03-2029
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Goal setting
- Sales reporting
- Active listening
- Microsoft Excel
- Microsoft outlook
Timeline
Professional Bus Operator
Metropolitan Atlanta Rapid Transit Authority, MARTA
02.2016 - Current
Sales Transaction Associate, Inventory/Merchandise Associate
Best Buy
04.2010 - 08.2016
Assistant Manager
Maxway Department Store
11.2006 - 04.2010
BBA - Business Administration And Management
Strayer University
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