Zainna Takpor
Decatur,GA
Summary
Demonstrates strong skills in communication, problem-solving, and customer relationship building, driving team success and customer satisfaction. Passionate about enhancing customer experiences and fostering a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Estimator
Manheim
08.2024 - Current
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Calculating the cost of labor, parts, and other expenses required to restore the vehicle to its pre-damage condition.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
Assistant Manager/ Service Manager
Mavis, Tucker
03.2023 - 08.2024
- Write repair estimates, maintain clear communication on changes.
- Boosted customer retention by effectively managing service quality and team performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Server
Highland Bakery, Atlanta
01.2020 - 02.2023
- Recommended menu items based on customer preferences, enhancing guest satisfaction.
- Maintained excellent guest experience by promptly attending to needs with a positive attitude.
- Efficiently managed multiple guest orders to enhance dining flow.
- Trained new staff, fostering a collaborative team environment.
Seasonal Manager
Great Grizzly, Forest Park
02.2017 - 12.2019
- Maintained exceptional store condition and visual merchandising, enhancing customer experience.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
McEachern
Powder Springs, GA05-2013
Skills
- Preparing estimates
- Vendor relationships
- Multitasking and organization
- Upselling techniques
- Problem resolution
- Active listening
Timeline
Estimator
Manheim
08.2024 - Current
Assistant Manager/ Service Manager
Mavis, Tucker
03.2023 - 08.2024
Server
Highland Bakery, Atlanta
01.2020 - 02.2023
Seasonal Manager
Great Grizzly, Forest Park
02.2017 - 12.2019
High School Diploma -
McEachern
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