Zakeea Powell
McRae-Helena
Summary
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.
Seasoned Correctional Officer with notable experience in managing inmate populations, enforcing facility policies and ensuring public safety. Skilled in crisis management, conflict resolution and communication. Built strong rapport with inmates to foster safe environment while consistently maintaining facility security. Previous work has positively impacted overall efficiency and safety within correctional facilities.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Wheeler Correctional Facility
Alamo
10.2023 - Current
- Used appropriate means to discipline prisoners.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Served meals
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Inspected cells and conducted random searches of common areas.
- Performed head counts, checking cells for missing inmates.
Dispatcher
Dodge-Wilcox E911
Eastman
04.2022 - 11.2024
- Taking multiple 911 calls emergency/nonemergency.
- Dispatching fire, ems, and law enforcement.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Maintained logs of all incoming calls and assigned tasks.
Assembly Worker / Quality Assurance
Trane
Vidalia
01.2018 - 09.2021
- Train new hires, communicate with coworkers via walkie-talkie, and order supplies
- Examine metal sheets for damages and scratches and document production numbers
- Ensure and maintain the flow of production at all times
- Identify operation malfunctions and notify supervisor when necessary
- Load and unload items from machines and conveyors
- Operate machinery in a safe and efficient manner while remaining compliant with company procedures
Cashier / Customer Service
Harvey's
Eastman
07.2017 - 03.2018
- Answered inbound phone calls, trained new hires, and stocked inventory
- Handled light cleaning duties, greeted customers, and provided excellent customer service
- Accepted and posted payments, operated cash register, and resolved complaints
- Maintained customer communication throughout the ordering or check out process
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
01.2021
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
Certified - BLS, CPR, and AED
American Heart Association
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Dispatch
- Perimeter control
- Inmate monitoring
- Emergency management
- Safety and security enforcement
- Gang awareness
- Restraint techniques
- Self-defense techniques
- Firearm operations trained
- Radio communication
- Security procedures
- Central and pod control
Timeline
Correctional Officer
Wheeler Correctional Facility
10.2023 - Current
Dispatcher
Dodge-Wilcox E911
04.2022 - 11.2024
Assembly Worker / Quality Assurance
Trane
01.2018 - 09.2021
Cashier / Customer Service
Harvey's
07.2017 - 03.2018
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
Certified - BLS, CPR, and AED
American Heart Association