Zaliyah Davis
Hampton,GA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Results Cx
07.2024 - Current
- Managed approximately 30 incoming calls per day from customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Suite Attendant
Levy Restaurants
08.2024 - Current
- Ensures all suites in designated area are properly set before guests arrive
- Works closely with suite attendants and culinary staff to ensure proper presentation and set food quantities are met
- Develops a positive rapport with guests
- Follows responsible alcohol service policies
- Performs other duties as assigned
Server
Outback Steakhouse
02.2022 - 04.2024
- Serviced guest with food and beverage requests on a timely, professional, and friendly manner
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times
Server
Applebees
07.2021 - 01.2022
- Serviced guest with food and beverage requests on a timely, professional, and friendly manner
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times
Retail Associate
Tj Maxx
08.2019 - 01.2021
- Responsible for assisting customers as they shop within a store
- Duties include greeting customers, answering questions related to the merchandise and store policies and locating items for customers
Education
Bacolor Business Management - Business Management
Savannah State University
Savannah, GA05.2025
Skills
- Medical terminology
- Privacy and HIPAA regulations
- Call center experience
- Data entry
- Strong verbal, written communication, interpersonal, and telephone skills
- Experience in "remote systems" (CRM, Slack, Teams, etc)
- Ability to adapt in ever changing environments
Initial
Z
Timeline
Suite Attendant
Levy Restaurants
08.2024 - Current
Customer Service Representative
Results Cx
07.2024 - Current
Server
Outback Steakhouse
02.2022 - 04.2024
Server
Applebees
07.2021 - 01.2022
Retail Associate
Tj Maxx
08.2019 - 01.2021
Bacolor Business Management - Business Management
Savannah State University
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