Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Zamiah Johnson

Columbus

Summary

Dedicated professional skilled in customer service and staff development. Experienced in coaching team members to improve performance and resolve conflicts, ensuring safety compliance and guest satisfaction in a fast-paced environment.

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

5
5
years of professional experience
2025
2025
years of post-secondary education

Work History

Manager

Launch Trampoline Park
Columbus
05.2021 - Current
  • Supervised daily operations and staff schedules at a trampoline entertainment facility.
  • Ensured safety compliance and maintained equipment for guest satisfaction.
  • Trained new team members on operational procedures and customer service standards.
  • Resolved customer inquiries and concerns promptly to ensure positive experiences.
  • Conducted regular inspections to maintain cleanliness and safety throughout the park.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Education

BBA - Elementary Education

Columbus State University
Columbus, Georgia, GA
08.2023 - 11.2025

Shaw High School
Columbus, GA

Skills

  • Team building
  • Conflict resolution
  • Effective communication
  • Customer service
  • Coaching and mentoring
  • Verbal and written communication
  • Relationship building
  • Negotiation
  • Safety procedures
  • Policy implementation
  • Decision-making
  • Staff management
  • Workforce management
  • Team leadership
  • Clear communication

Affiliations

  • Dancing
  • Traveling
  • Arts and crafts

Timeline

BBA - Elementary Education

Columbus State University
08.2023 - 11.2025

Manager

Launch Trampoline Park
05.2021 - Current

Shaw High School
Zamiah Johnson