Zamika Walls
Atlanta
Summary
Dynamic manager with a proven track record at Boogaloo Restaurant & Lounge, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and high-quality service delivery. Skilled in staff training and development, fostering a motivated workforce while achieving operational goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Manager
Boogaloo Restaurant & Lounge
09.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
II St. Louis Brothers
12.2009 - 06.2013
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Provided Services to customers above and beyond for customer satisfaction.
- Displayed outstanding hospitality skills, able to step in when needed in all phases of the business, managing, payroll, ordering liquor, food, bartending and waitressing.
Education
High School Diploma -
McCluer Senior High School
Florissant, MO06-2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
Timeline
Manager
Boogaloo Restaurant & Lounge
09.2014 - Current
Manager
II St. Louis Brothers
12.2009 - 06.2013
High School Diploma -
McCluer Senior High School
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