Za’Mya Douglas
Columbus
Summary
Sales professional with deep expertise in driving revenue growth and developing strong client relationships. Proven success in sales strategy implementation, team leadership, and fostering collaborative environment. Strong negotiation skills, adaptability, and focus on delivering impactful results. Known for reliability, effective communication, and ability to thrive in dynamic markets.
Overview
5
5
years of professional experience
Work History
Lead Resident Assistant
Virginia State University
05.2025 - Current
- Served as a liaison between residents and university housing management, advocating for resident needs and ensuring that concerns were addressed in a timely manner.
- Managed conflict resolution among residents effectively, maintaining a positive living environment for all parties involved.
- Trained staff members on emergency procedures, enhancing preparedness in case of critical situations or natural disasters.
Resident Assistant
Virginia State Univeristy
08.2024 - 05.2025
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
Sales Associate
Zumiez
06.2024 - 08.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Lead
Journeys Kidz
05.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier / BOH
Chick-fil-A
07.2020 - 08.2022
- Managed flexible and extended shifts to support operational needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Hardaway High School
Columbus, GA05.2023
Bachelor Of Science - Criminal Justice
Virginia State University
Petersburg, VASkills
- Time management
- Critical thinking
- Relationship building
- Documentation and reporting
- Teamwork and collaboration
- Problem-solving
- Multitasking
Timeline
Lead Resident Assistant
Virginia State University
05.2025 - Current
Resident Assistant
Virginia State Univeristy
08.2024 - 05.2025
Sales Associate
Zumiez
06.2024 - 08.2024
Sales Lead
Journeys Kidz
05.2023 - 07.2024
Cashier / BOH
Chick-fil-A
07.2020 - 08.2022
High School Diploma -
Hardaway High School
Bachelor Of Science - Criminal Justice
Virginia State University
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