Zandria Ringfield
Atlanta
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in customer satisfaction and support. Skilled in data entry and behavior management, I effectively resolved inquiries and enhanced loyalty through empathetic communication. Recognized for reducing call resolution time, I bring patience and a commitment to fostering positive relationships.
Youth care professional with strong background in supporting and mentoring adolescents. Skilled in conflict resolution, crisis intervention, and creating safe, nurturing environments. Focused on team collaboration and achieving positive outcomes. Reliable, adaptable, and empathetic with excellent communication and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
The On Time Experts
10.2024 - 06.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized call center software to document interactions and track service issues efficiently.
- Provided product information and support to enhance customer satisfaction and loyalty.
- Assisted in troubleshooting technical issues, guiding customers to appropriate solutions.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Reduced call resolution time through efficient problem-solving and communication skills.
Youth Care and Support Worker
J.E.R Chilton YMCA
08.2024 - 01.2025
- Assisted in daily care and support for youth, fostering a safe environment.
- Engaged youth in recreational activities to promote social skills and teamwork.
- Monitored individual behavior and progress, providing feedback to team members.
- Supported case management processes by documenting observations and interactions.
- Assisted young people in setting achievable goals, promoting personal growth and development.
- Provided key emotional support to special needs youth.
- Acted as a positive role model for young people by consistently demonstrating empathy, respect, and genuineness in all interactions.
Unarmed Security Officer
Hawque Protection Group
01.2023 - 08.2024
- Monitored premises to prevent theft, vandalism, and other illegal activities.
- Conducted regular patrols to ensure safety and security of property and personnel.
- Responded promptly to alarms and emergencies, coordinating with law enforcement when necessary.
- Maintained detailed logs of incidents and daily activities for reporting purposes.
- Completed full building and grounds patrols to spot and investigate concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Daycare Assistant Teacher
Little Angels Childcare
09.2019 - 05.2021
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
- Fostered positive relationships with children, promoting a safe and nurturing learning environment.
- Assisted in conducting assessments to monitor child development and progress effectively.
- Collaborated with parents to share insights and strategies for supporting children's growth at home.
- Organized activities that encouraged teamwork, creativity, and self-expression among young learners.
- Managed classroom dynamics, ensuring adherence to safety guidelines and protocols consistently.
- Evaluated educational resources, recommending improvements to enhance curriculum effectiveness and engagement.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
Call Center Sales Representative
Alorica
05.2018 - 03.2020
- Engaged customers through effective communication, enhancing overall satisfaction and retention.
- Utilized CRM systems to track sales leads and document customer interactions accurately.
- Collaborated with team members to develop strategies for increasing sales conversion rates.
- Identified customer needs through active listening, promoting tailored product recommendations.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
Waitress
Waffle House
04.2014 - 05.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Trained and mentored new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in inventory management, ensuring adequate stock levels for service needs.
- Handled cash transactions accurately, processing payments efficiently at point of sale.
- Implemented feedback from customers to improve service quality and operational efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
GED -
Atlanta Metropolitan State College
Atlanta, GA01-2024
High School Diploma -
Grady High School
Atlanta, GA05-2017
Skills
- Customer service
- Customer support
- Data entry
- Customer satisfaction
- Behavior management
- Youth advocacy
- Recreational activities
- Child development
- Mental health support
- Community resources
- Skill assessment
- Report writing
- Incident reporting
- Patience and empathy
- Early childhood education
- Special needs support
Certification
- CPR & AED Certificatication 05/2026
Languages
English
Full Professional
Timeline
Call Center Customer Service Representative
The On Time Experts
10.2024 - 06.2025
Youth Care and Support Worker
J.E.R Chilton YMCA
08.2024 - 01.2025
Unarmed Security Officer
Hawque Protection Group
01.2023 - 08.2024
Daycare Assistant Teacher
Little Angels Childcare
09.2019 - 05.2021
Call Center Sales Representative
Alorica
05.2018 - 03.2020
Waitress
Waffle House
04.2014 - 05.2017
GED -
Atlanta Metropolitan State College
High School Diploma -
Grady High School
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