Zane Roberts
Locust Grove
Summary
Patient Access Representative specializing in coordinating healthcare services and managing patient registration processes. Expertise in data accuracy and compliance with information security regulations, combined with a strong commitment to delivering exceptional customer service and improving operational workflows.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
AbbVie
Locust Grove
09.2024 - Current
- Coordinated appointment scheduling for diverse healthcare services to optimize patient access.
- Assisted patients with insurance verification and eligibility checks.
- Educated patients on required documentation and information to ensure smooth registration.
- Collaborated with healthcare providers to streamline patient intake procedures.
- Managed patient registration processes for clinical trials and services.
- Maintained accurate patient records in electronic health systems.
- Delivered exceptional customer service to improve patient experience and satisfaction.
- Trained new staff on access protocols and operational workflows.
- Applied HIPAA privacy and security regulations while handling patient information.
Data Entry Clerk
TEKsystems
Locust Grove
09.2023 - 02.2024
- Utilized specialized software applications to enhance data entry accuracy.
- Ensured compliance with relevant regulations governing data entry activities.
- Reviewed information for discrepancies, correcting errors to uphold data integrity.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from various sources, including paper documents and emails.
- Updated existing records with new or revised information for better accessibility.
- Compiled reports summarizing data entries to assist management decision-making.
- Collaborated with departments to resolve issues related to incorrect data entries.
Client Support Analyst
JMA Placement
McDonough
03.2022 - 05.2023
- Delivered technical support to clients using company software and tools, enhancing user experience.
- Analyzed client issues and developed tailored solutions to enhance satisfaction.
- Addressed customer inquiries regarding products or services promptly, improving client satisfaction.
- Collaborated with cross-functional teams to resolve complex client inquiries.
- Maintained comprehensive documentation of client interactions to facilitate accurate follow-ups and service continuity.
- Monitored system performance to identify potential issues and recommend improvements.
- Managed client feedback to drive continuous improvement in service delivery.
- Assisted in the development of user guides and support materials for clients.
Customer Service Associate
Sign & Impressions
St.Johns
01.2019 - 12.2021
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Enhanced customer relations by delivering friendly, knowledgeable communication that supported service goals.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers to identify needs and effectively resolved concerns, improving overall satisfaction.
- Delivered attentive service to new and long-standing customers, addressing concerns and creating tailored solutions.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
High School Diploma -
Antigua Grammar School
Saint Johns 12-2020
Skills
- Team development and coordination
- Inbound and outbound calling
- Information security
- Appointment management
- Report generation
- Account updates
- Paperwork processing
- Product knowledge
- Data accuracy
- Quality assurance
- Call management
- Customer consulting and support
- Conflict resolution
- Microsoft Outlook proficiency
- Materials transport coordination
- Professional communication
- Data entry expertise
- Microsoft Excel proficiency
- Retail sales and service
- In-store support strategies
- Promotional initiatives
- Research and analysis
- Technical support capabilities
- Critical thinking skills
- Word processing expertise
- Error identification and verification
- Document preparation and processing
- Insurance verification processes
- Patient registration management
Timeline
Patient Access Representative
AbbVie
09.2024 - Current
Data Entry Clerk
TEKsystems
09.2023 - 02.2024
Client Support Analyst
JMA Placement
03.2022 - 05.2023
Customer Service Associate
Sign & Impressions
01.2019 - 12.2021
High School Diploma -
Antigua Grammar School