Za’Niya Howard
Decatur
Summary
Dynamic Assistant Manager with a proven track record at DTLR, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and financial management, fostering a positive work environment and ensuring meticulous budget oversight. Skilled in both customer service and operations management, adept at leading teams to exceed performance goals.
Overview
3
3
years of professional experience
Work History
Assistant Manager
DTLR
02.2022 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GA05-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
- Task delegation
- Retail operations
- Operations management
- Customer rapport
Timeline
Assistant Manager
DTLR
02.2022 - 11.2024
High School Diploma -
Cedar Grove High School