ZAQUEYSHA PIERCE
Douglasville
Summary
Dedicated individual with a diverse background in counseling, teaching, and customer service roles. Expertise in crisis intervention and emotional support, leading to measurable improvements in client well-being. Demonstrated skills in resilience under pressure and effective communication. Focused on utilizing creative and analytical abilities to drive positive change in various environments.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
NBU 988 Crisis Counselor (REMOTE)
VOA Greater Columbia
Washington
03.2024 - Current
- Delivered crisis intervention and suicide prevention services, helping clients stabilize during moments of emotional distress.
- Provided emotional support and guidance to individuals facing life challenges, fostering coping mechanisms for grief, depression, anxiety, substance abuse, trauma, and relationship conflicts.
- Educated clients on coping strategies and connected them with resources for ongoing support, enhancing their resilience.
- Conducted safety assessments aligning with agency policies and Lifeline Best Practices.
Certified Nursing Assistant
Harborview Rehabilitation
Dunwoody
01.2025 - 02.2026
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities and personal hygiene tasks, enhancing comfort and dignity.
- Provided emotional support and companionship to residents during rehabilitation, fostering a positive recovery environment.
- Maintained cleanliness and safety of patient environments, ensuring a healthy and secure atmosphere for all residents.
- Documented patient care activities accurately in medical records systems.
Test Scorer Remote (Seasonal)
Data Recognition Corporation
Atlanta
03.2022 - 05.2024
- Assessed test responses for accuracy, ensuring adherence to scoring guidelines.
- Collaborated with team members to ensure uniformity in scoring practices, enhancing reliability of assessments.
- Provided feedback on test materials to improve clarity and effectiveness, contributing to more accurate evaluations.
Counselor Level II
Clarksville Comprehensive Treatment Center
Clarksville
12.2022 - 03.2024
- Delivered individual and group counseling tailored to patient needs, aligning with state regulations to ensure compliance.
- Coordinated treatment services, enhancing continuity of care and supporting patient recovery throughout the process.
- Developed individualized treatment plans and assessed them consistently.
- Conducted initial assessments to evaluate service eligibility, facilitating access to appropriate resources.
Quality Control Supervisor
Hankook Tires
Clarksville
01.2019 - 03.2021
- Oversaw quality control processes for tire production and assembly operations, ensuring compliance with industry standards.
- Performed regular inspections to confirm adherence to safety and quality standards, fostering a culture of safety.
- Partnered with production teams to swiftly address and resolve quality issues, minimizing disruptions in operations.
- Trained staff on quality control protocols and tire manufacturing best practices.
Teacher
English First
Beijing
08.2018 - 01.2019
- Facilitated interactive discussions that significantly increased student engagement and developed communication skills.
- Developed creative lesson plans tailored for diverse learning needs.
- Taught English to a class of up to 16 students, enhancing overall language proficiency and confidence.
- Provided skeletal lesson frameworks that encouraged creativity and adaptability in classroom activities.
Patient Care Technician
Rise Home Health
Enterprise
05.2017 - 08.2018
- Monitored vital signs and communicated changes to healthcare professionals, facilitating timely interventions.
- Delivered direct patient care in home settings, enhancing patient comfort and safety.
- Supported patients with daily living activities, promoting independence through bathing and dressing assistance.
- Documented patient information accurately in electronic health record systems.
Administrative Assistant Intern
Tuskegee University
Tuskegee
08.2011 - 05.2017
- Coordinated meetings and maintained team members' calendars for optimal time management.
- Streamlined electronic filing systems to improve document retrieval efficiency.
- Managed inventory of office supplies, placing orders to ensure adequate stock levels.
- Conducted research to gather information for presentations and reports.
Education
Masters of Administration - Criminal Justice
Clark Atlanta University
Atlanta, GA05-2022
Bachelors of Arts and Science - Psychology
Tuskegee University
Tuskegee, AL05.2017
Skills
- Crisis intervention
- Crisis management
- Case management expertise
- Behavioral health interventions
- Treatment planning
- Quality assurance
- Analytical problem-solving
- Proficient in Microsoft Office
- Computer literacy proficiency
- Time management strategies
- Team collaboration abilities
- Leadership abilities
- Customer service and support
- Strong communication skills
Certification
Certified Nursing Aid
Organizations
- Zeta Phi Beta Sorority Incorporated
- The National Society of Pershing Angels Sorority Incorporated
- Order of Eastern Star
- Alpha Tau Mu Coed Fraternity Incorporated
- The Gamma Beta Phi National Honor Society
Timeline
Certified Nursing Assistant
Harborview Rehabilitation
01.2025 - 02.2026
NBU 988 Crisis Counselor (REMOTE)
VOA Greater Columbia
03.2024 - Current
Counselor Level II
Clarksville Comprehensive Treatment Center
12.2022 - 03.2024
Test Scorer Remote (Seasonal)
Data Recognition Corporation
03.2022 - 05.2024
Quality Control Supervisor
Hankook Tires
01.2019 - 03.2021
Teacher
English First
08.2018 - 01.2019
Patient Care Technician
Rise Home Health
05.2017 - 08.2018
Administrative Assistant Intern
Tuskegee University
08.2011 - 05.2017
Masters of Administration - Criminal Justice
Clark Atlanta University
Bachelors of Arts and Science - Psychology
Tuskegee University