Zari Edwards

• Managed inbound client communications and routed correspondence efficiently.
• Supported multiple departments by preparing reports, organizing records, and distributing documents.
• Ensured prompt response to internal and external inquiries, maintaining a professional and customer-focused approach.

• Provided remote chat and call support for travel clients, managing bookings and account questions.

• Converted inquiries into successful bookings through active listening and persuasive communication.

• Processed secure payments and maintained confidentiality with sensitive client data.

• Followed up to ensure client satisfaction and repeat business.

• Delivered virtual support via chat and phone for unemployment claimants nationwide.
• Guided applicants through complex forms and processes with empathy and clarity.
• Scheduled appointments, updated case files, and documented all communications in CRM tools.

• Supported HR departments by managing employee inquiries and claim documentation.
• Maintained detailed case tracking using Zendesk and Salesforce systems.
• Processed sensitive data accurately and upheld compliance with company policies.