Zaria Harden
Lawrenceville
Summary
Dynamic professional with a proven track record in customer service and team leadership, honed at Raising Cane's and other notable employers. Excelled in streamlining operations, enhancing customer satisfaction, and problem-solving. Skilled in cash handling and fostering positive customer interactions, significantly improving productivity and service quality.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Raising Cane's
04.2024 - 10.2024
- Processed both cash and card purchases and returns.
- Operated POS cash register and equipment to collect payments.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Assisted customers by answering questions and fulfilling requests.
Food Runner
AMC Theatres
01.2024 - 04.2024
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Assisted customers with carry-out service.
- Established rapport with customers by providing friendly and attentive service.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Sales Associate
Crocs
01.2023 - 08.2023
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Nursing Education
Georgia Gwinnett College
Lawrenceville, GASkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
Timeline
Cashier Team Lead
Raising Cane's
04.2024 - 10.2024
Food Runner
AMC Theatres
01.2024 - 04.2024
Sales Associate
Crocs
01.2023 - 08.2023
Nursing Education
Georgia Gwinnett College
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