Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zaria McDowell

Jonesboro

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

ICQA Problem Solver

Amazon
12.2023 - 03.2025
  • Collaborated with production teams to address quality issues and implement corrective actions
  • Monitored inventory accuracy and movement using manual or computerized inventory systems.
  • Communicated with management about potential inventory risks to fulfill orders on time.
  • Leveraged analytical skills to pinpoint trends in operational data that led to cost-saving opportunities.
  • Established strong relationships with key stakeholders across various departments, fostering an environment of collaboration and support.

Quality Auditor/Inspector

DHL
03.2021 - 07.2024
  • Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
  • Enhanced product quality by conducting thorough audits and identifying areas for improvement.
  • Improved overall customer satisfaction by ensuring that all products met established quality standards.
  • Facilitated knowledge sharing among auditors through participation in training sessions and workshops, improving overall team performance.

Assembly Line Worker

GREENBALL Tires
07.2021 - 09.2023
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Followed protocols to enhance protection and maintain safe work environment.

Front Desk Representative

Children's Care Pediatrics
09.2020 - 02.2023
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
  • Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.

Data Entry Clerk (warehouse clerical)

GREENBALL Tires
12.2021 - 12.2022
  • Managing and storing files on a computer
  • Raising concerns and issues with the scanning equipment to technicians
  • Inspecting the quality of output regularly
  • Receiving, scanning, and important indexing documents
  • Verifying and uploading documents into server database
  • Storing and retrieving all work files and record

Hostess

RA SUSHI BAR RESTAURANT
05.2018 - 08.2020
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Medical Receptionist (General Surgery)

Emory University Hospital Midtown
06.2017 - 07.2020


  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Education

Associate's degree - Sonography

Gwinnett Technical College
Snellville, GA
06.2025

Skills

  • Data Entry
  • Customer service
  • Time management
  • Analysis skills
  • E-commerce
  • Warehouse operations
  • Communication skills
  • Organizational skills
  • Office Administration
  • Google Suite
  • Auditor (4 years)
  • MRP
  • Medical Front & Back Office/Guest Services
  • Microsoft Office 365
  • Standard operating procedures
  • Problem identification
  • Teamwork and collaboration

Certification

  • Food Handler Certification
  • Forklift Certification
  • Pallet Jack Certification
  • Driver's License
  • September 2022 to September 2024

Timeline

ICQA Problem Solver

Amazon
12.2023 - 03.2025

Data Entry Clerk (warehouse clerical)

GREENBALL Tires
12.2021 - 12.2022

Assembly Line Worker

GREENBALL Tires
07.2021 - 09.2023

Quality Auditor/Inspector

DHL
03.2021 - 07.2024

Front Desk Representative

Children's Care Pediatrics
09.2020 - 02.2023

Hostess

RA SUSHI BAR RESTAURANT
05.2018 - 08.2020

Medical Receptionist (General Surgery)

Emory University Hospital Midtown
06.2017 - 07.2020

Associate's degree - Sonography

Gwinnett Technical College

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Zaria McDowell