Zaria Respress
Austell
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Collections Specialist/Fraud Specialist
Global Payments
01.2021 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Medical Billing Specialist
Cigna
03.2019 - 01.2021
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
Education
Bachelor of Science - Health Sciences
Kennesaw State University
Kennesaw, GA05.2025
Skills
- Payment Acceptance
- Managing Delinquent Accounts
- Operational Efficiency
- Outbound Calls
- Verbal and Written Communication
- Data Entry
- Troubleshooting and Assistance
Timeline
Collections Specialist/Fraud Specialist
Global Payments
01.2021 - Current
Medical Billing Specialist
Cigna
03.2019 - 01.2021
Bachelor of Science - Health Sciences
Kennesaw State University
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