Summary
Overview
Work History
Education
Skills
Timeline
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Zaria Respress

Austell

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Collections Specialist/Fraud Specialist

Global Payments
01.2021 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Medical Billing Specialist

Cigna
03.2019 - 01.2021
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Collected payments and applied to patient accounts.
  • Filed and updated patient information and medical records.

Education

Bachelor of Science - Health Sciences

Kennesaw State University
Kennesaw, GA
05.2025

Skills

  • Payment Acceptance
  • Managing Delinquent Accounts
  • Operational Efficiency
  • Outbound Calls
  • Verbal and Written Communication
  • Data Entry
  • Troubleshooting and Assistance

Timeline

Collections Specialist/Fraud Specialist

Global Payments
01.2021 - Current

Medical Billing Specialist

Cigna
03.2019 - 01.2021

Bachelor of Science - Health Sciences

Kennesaw State University

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Zaria Respress