Zaria Respress
Atlanta
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
CSR/Billing and Collections Specialist
Global Payments
01.2021 - 04.2024
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Warehouse Associate
Amazon
09.2021 - 02.2023
- Supported warehouse operations with manual loading, unloading, and palletizing of packages
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics
- Used scanners to quickly locate and track items in warehouse
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Technical Support Representative
Apple
02.2019 - 01.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
Bachelor of Science Health Sciences -
Kennesaw State University
Kennesaw, GA05.2025
Skills
- Call center experience
- CRM Software
- Critical Thinking
- Picking and Packing
- Technical Troubleshooting
- Remote Support
- Package handling
- Lift Equipment Operation
Timeline
Warehouse Associate
Amazon
09.2021 - 02.2023
CSR/Billing and Collections Specialist
Global Payments
01.2021 - 04.2024
Technical Support Representative
Apple
02.2019 - 01.2021
Bachelor of Science Health Sciences -
Kennesaw State University
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