Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Zayah Erving

Johns Creek

Summary

Experienced in overseeing store operations with a focus on compliance with company policies and safety standards. Demonstrated ability to respond effectively to emergency situations while analyzing sales reports to identify growth opportunities. Provided training and coaching to team members, enhancing performance and resolving customer inquiries efficiently. Proven track record in enforcing safety protocols and managing conflict resolution within a retail environment.

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.

Resourceful professional in manufacturing supervision with a knack for driving productivity and completing tasks efficiently. Skilled in workflow optimization, quality control, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and workforce management.

Overview

4
4
years of professional experience

Work History

Shift Manager

Arby’s
Duluth
04.2024 - Current
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Responded quickly and effectively to emergency situations as they arose.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Provided coaching and guidance to team members when necessary to improve performance.

Shift Manager

Jersey Mike's Subs
Duluth
04.2021 - 03.2024
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Responded quickly and effectively to emergency situations as they arose.

Education

Associate of Science - Dental Hygiene

Georgia State University
Atlanta, GA
04-2027

High School Diploma -

Northview High School
Atlanta, GA
05-2021

Skills

  • Time management
  • Customer service
  • Team building
  • Conflict resolution
  • Workplace safety
  • Cash handling
  • Schedule management
  • Employee training
  • Mentoring and coaching
  • Staff motivation

Affiliations

  • I played in the USTA for 4 years

Timeline

Shift Manager

Arby’s
04.2024 - Current

Shift Manager

Jersey Mike's Subs
04.2021 - 03.2024

Associate of Science - Dental Hygiene

Georgia State University

High School Diploma -

Northview High School
Zayah Erving