Zayah Erving
Johns Creek
Summary
Experienced in overseeing store operations with a focus on compliance with company policies and safety standards. Demonstrated ability to respond effectively to emergency situations while analyzing sales reports to identify growth opportunities. Provided training and coaching to team members, enhancing performance and resolving customer inquiries efficiently. Proven track record in enforcing safety protocols and managing conflict resolution within a retail environment.
Professional logistics worker with strong background in warehousing and inventory management. Skilled in efficient order picking, packing, and shipment preparation while maintaining accuracy and speed. Known for teamwork, adaptability, and consistent delivery of results in fast-paced environments. Reliable and flexible with excellent organizational and problem-solving skills.
Experienced with order picking and packing in fast-paced environments. Utilizes attention to detail and effective communication to ensure accuracy and efficiency. Track record of maintaining high standards of safety and teamwork.
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Resourceful professional in manufacturing supervision with a knack for driving productivity and completing tasks efficiently. Skilled in workflow optimization, quality control, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and workforce management.
Overview
6
6
years of professional experience
Work History
Picker Packer
Amazon
Peachtree Corners, GA
04.2024 - 01.2026
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
Shift Manager
Arby’s
Duluth , GA
04.2024 - 11.2025
- Monitored store operations to ensure compliance with company policies and procedures.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Provided coaching and guidance to team members when necessary to improve performance.
Shift Manager
Jersey Mike's Subs
Duluth , GA
04.2020 - 03.2024
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Responded quickly and effectively to emergency situations as they arose.
Education
Associate of Science - Dental Hygiene
Georgia State University
Atlanta, GA04-2027
High School Diploma -
Northview High School
Atlanta, GA05-2021
Skills
- Time management
- Customer service
- Team building
- Conflict resolution
- Workplace safety
- Cash handling
- Schedule management
- Employee training
- Mentoring and coaching
- Staff motivation
- Packing accuracy
- Labeling and tagging
Affiliations
- I played in the USTA for 4 years
Timeline
Picker Packer
Amazon
04.2024 - 01.2026
Shift Manager
Arby’s
04.2024 - 11.2025
Shift Manager
Jersey Mike's Subs
04.2020 - 03.2024
High School Diploma -
Northview High School
Associate of Science - Dental Hygiene
Georgia State University