Zayna Gallmon
Lawrenceville
Summary
Highly adaptable professional with a proven track record in patient care, administrative support, and operational efficiency. Experienced in managing schedules, maintaining compliance with safety standards, and delivering exceptional customer service in fast-paced environments. Skilled in communication, organization, and problem-solving, with certifications in basic life support and radiography. Committed to leveraging transferable skills to excel in remote roles requiring attention to detail, collaboration, and a customer-focused approach.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Caregiver
Aging With Comfort
06.2022 - Current
- Provide compassionate care to 10+ clients, assisting with daily hygiene routines, mobility, and personal supervision, maintaining a 95% client satisfaction rate based on feedback surveys
- Monitor and document vital signs for clients with chronic health conditions, contributing to timely interventions and improved health outcomes
- Manage daily schedules, including escorting clients to over 50 medical appointments annually, ensuring consistent and timely healthcare access
- Prepare nutritious meals tailored to individual dietary needs, improving dietary compliance by 30%
- Maintain clean and safe living environments, reducing fall risks through the use of mobility aids and proactive safety measures
Dental Intern
Lehigh Valley Sculpted Smiles
02.2024 - 04.2024
- Assisted in over 30 dental procedures, including radiography, dental impressions, and chairside assisting, ensuring efficiency and patient comfort during appointments
- Implemented sterilization protocols for dental instruments and treatment rooms, achieving a 100% compliance rate with OSHA standards during the internship
- Conducted patient education on oral health practices, improving patient understanding and adherence to post-treatment instructions in 90% of cases
- Reduced appointment turnover time by 15% by streamlining instrument preparation and room setup
- Gained hands-on experience in dental specialties, mastering the use of 25+ instruments and materials across orthodontics, endodontics, and oral surgery
Customer Service Representative
Sensible Senior Services
02.2019 - 04.2023
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with patients at our senior building.
- Ensure that all residents have a comfortable living experience.
Maintain accurate records of residents complaints, request, and interactions in a reliable and timely manner. - Help manage residents files, updating contact information and other personal data as needed.
Assist in scheduling appointments or coordinating services, such as transportation or medical visits.
Education
Certified Dental Assistant (CDA) -
Lehigh Valley School of Dental Assisting
02.2024 - 4 2024
Skills
● Administrative Coordination: Proficient in scheduling, data entry, and process optimization
● Customer Service Excellence: Skilled at fostering positive client relationships and ensuring satisfaction
● Regulatory Compliance: Experienced in adhering to safety protocols and operational standards
● Technical Aptitude: Competent with data systems, radiology equipment, and task management tools
● Adaptability: Strong problem-solving, time management, and organizational abilities
Certification
Certified Dental Assistant (CDA)
Accomplishments
- Contributed to a 20% improvement in clinic efficiency by streamlining instrument preparation and patient flow.
- Recognized by supervisors for professionalism and meticulous attention to detail during clinical training.
Professional Highlights
- Operational Efficiency: Streamlined workflows, reducing turnaround time by 15% during clinical internship.
- Client Satisfaction: Consistently achieved a 95% satisfaction rate in caregiving roles by addressing individual needs with empathy and precision.
- Process Improvement: Contributed to a 20% improvement in clinic efficiency through effective task prioritization.
- Professional Growth: Advanced skills through hands-on training, certification programs, and feedback-driven learning.
Timeline
Dental Intern
Lehigh Valley Sculpted Smiles
02.2024 - 04.2024
Certified Dental Assistant (CDA) -
Lehigh Valley School of Dental Assisting
02.2024 - 4 2024
Caregiver
Aging With Comfort
06.2022 - Current
Customer Service Representative
Sensible Senior Services
02.2019 - 04.2023
Certified Dental Assistant (CDA)
Radiology Health and Safety (RHS) Certified
HSI Basic Life Support Certified
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