Zayna Gallmon
Lawrenceville
Summary
Client-focused professional experienced in serving as a primary point of contact, building trusted relationships, coordinating services, resolving issues, and maintaining high satisfaction across diverse client populations. Proven ability to assess client needs, manage schedules and records, collaborate with internal teams, and uphold strict ethical and compliance standards. Brings strong transferable skills from healthcare and senior services environments into client management and customer success roles.
Overview
7
7
years of professional experience
Work History
Caregiver
Aging With Comfort
Philadelphia
06.2022 - Current
• Provided personalized care and daily support to 10+ clients while maintaining a 95% satisfaction rate based on feedback
• Acted as a trusted liaison between clients, families, and healthcare providers
• Managed daily schedules and coordinated 50+ medical appointments annually
• Monitored and documented vital signs and client conditions to support timely interventions
• Prepared customized meals aligned with dietary requirements, improving compliance by 30%
• Maintained accurate records and ensured compliance with safety and care standards
Client Service Assistant
Sensible Seniors Services
Philadelphia
02.2019 - 04.2022
• Supported residents in a senior living environment by responding to service requests and concerns
• Maintained detailed records of complaints, interactions, and resolutions
• Assisted with updating client files, contact information, and personal data
• Coordinated appointments, transportation, and external services
• Communicated effectively with residents, staff, and service providers to ensure a positive living experience
Education
High School Diploma -
One Bright Ray Community High School
Philadelphia, PASkills
Customer Satisfaction & Retention
Needs Assessment & Problem Resolution
Stakeholder Communication
Scheduling & Service Coordination
Escalation Handling
Documentation & Data Tracking
Cross-Functional Collaboration
Regulatory & Safety Compliance
Customer Training & Support
Attention to Detail & Ethics
Timeline
Caregiver
Aging With Comfort
06.2022 - Current
Client Service Assistant
Sensible Seniors Services
02.2019 - 04.2022
High School Diploma -
One Bright Ray Community High School