Zaynae Knight
Duluth
Summary
Reliable and caring person with strong communication and leadership skills. Good at connecting with people, staying organized, and creating a positive environment. Patient, adaptable, and always willing to help, with a real passion for making others feel comfortable and included.
Overview
3
3
years of professional experience
Work History
Manager
Skate Along USA
Lilburn, GA
10.2022 - 08.2025
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Developed and implemented training programs for staff to enhance service quality.
- Streamlined inventory management processes to reduce waste and improve accuracy.
- Coordinated promotional events to boost community engagement and brand visibility.
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery during peak hours.
- Trained new servers on menu items, service standards, and operational procedures to maintain quality service.
- Managed multiple tables efficiently, prioritizing tasks to enhance overall dining experience for guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Processed payments accurately using POS systems, ensuring swift transactions and financial accuracy.
- Responded promptly to customer inquiries and concerns, resolving issues to promote positive dining experiences.
Volunteer
Exceptional Futures
Snellville, GA
08.2024 - 05.2025
- Provided one-on-one companionship and emotional support to adults with diverse needs
- Assisted individuals in creating and developing personal written works, including stories and books
- Planned and facilitated engaging activities such as games, arts, and group exercises
- Encouraged social interaction and participation in group settings
- Adapted activities to meet different ability levels and individual needs
- Practiced active listening and clear communication to build trust and strong relationships
- Collaborated with staff and other volunteers to create a positive, inclusive environment
- Demonstrated patience, empathy, and reliability in all interactions
Tournament Worker
D1 Nation
Duluth, GA
10.2022 - 10.2024
- Coordinated tournament logistics to ensure smooth event operations
- Managed registration processes, enhancing participant experience and efficiency
- Assisted in scheduling games, optimizing time management throughout events
- Collaborated with team members to maintain accurate scorekeeping and reporting
Education
High School Diploma -
Brookwood High School
Snellville, GABachelor of Science - Nursing
North Carolina A&T State University
Greensboro, NC05-2029
Skills
- Exceptional customer service
- Team leadership
- Time management
- Decision-making
- Strong work ethic
- Hospitality service expertise
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Volunteer
Exceptional Futures
08.2024 - 05.2025
Manager
Skate Along USA
10.2022 - 08.2025
Tournament Worker
D1 Nation
10.2022 - 10.2024
High School Diploma -
Brookwood High School
Bachelor of Science - Nursing
North Carolina A&T State University