Zeaford Wiggs
Jonesboro
Summary
Results-driven general manager specializing in operational management and team leadership. Proven track record in enhancing customer engagement and ensuring compliance. Expertise in optimizing inventory control and cultivating a positive work environment.
Overview
8
8
years of professional experience
Work History
General Manager
Speedway Gas Station
Norcross
09.2017 - 05.2021
- Managed daily operations to ensure efficient gas station functionality.
- Supervised staff to maintain high customer service standards.
- Scheduled staff shifts to optimize coverage during peak hours.
- Trained new employees on operational procedures and customer interactions.
- Coordinated inventory management and restocking procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Manager
Mr. Clean Car Wash
Canton
05.2013 - 05.2016
- Led a team of 30 employees, ensuring high productivity and excellent customer service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained team members on safety protocols and service standards.
- Developed schedules to optimize workflow and staff coverage.
- Supervised daily car wash operations and staff performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Implemented quality control checks for service consistency.
- Managed inventory of cleaning supplies and equipment maintenance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Coordinated promotional events to enhance customer engagement.
- Provided leadership during times of organizational change or crisis situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Cherokee High School
Canton,GA05-2007
Skills
- Operational management
- Inventory control
- Staff supervision
- Customer engagement
- Compliance oversight
- Team leadership
Timeline
General Manager
Speedway Gas Station
09.2017 - 05.2021
Manager
Mr. Clean Car Wash
05.2013 - 05.2016
High School Diploma -
Cherokee High School