Zeb Ruffin

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee evaluations, and contract details.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
• Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
• Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
• Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
• Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
• Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.

• Improved overall customer buying experience to safeguard dealership revenue.
• Enhanced employee performance through targeted training programs and consistent feedback.
• Implemented customer retention programs that increased repeat business from loyal clients over time.
• Streamlined inventory management processes, reducing overhead costs and improving vehicle turnover rates.
• Established robust communication channels within the sales team to foster collaboration towards meeting shared goals.
• Improved sales team efficiency by monitoring key performance indicators and providing actionable insights.
• Increased overall revenue with effective marketing campaigns and targeted promotions.
• Conducted regular competitor analysis to identify emerging trends and adjust strategies accordingly, maintaining a competitive edge in the market.
• Boosted customer satisfaction by implementing new sales strategies and streamlining the car-buying process.
• Mentored junior staff members, cultivating a positive work environment that promoted growth and development within the team.
• Developed strong relationships with manufacturers, ensuring optimal pricing for dealership inventory.

Collaborated with finance department to create appealing financing options for customers, increasing sales conversions.

• Organized successful promotional events that attracted new clientele while also engaging existing customers.
• Optimized dealership profits by skillfully negotiating deals with customers and vendors.
• Managed online presence effectively to generate leads, boosting online inquiries and showroom visits significantly.
• Successfully negotiated bulk discounts from manufacturers for volume purchases, leading to reduced costs for the dealership.
• Spearheaded initiatives aimed at enhancing brand reputation which led to increased visibility in the local market.

• Maintained open lines of communication with upper management, providing regular updates on department performance and discussing areas for improvement or growth opportunities.
• Drafted sales contracts and warranty documents to facilitate sales transactions.
• Developed comprehensive training programs for new hires that facilitated quick integration into the team''s existing dynamic structure.
• Established strategic partnerships with local businesses, increasing brand visibility within the community.
• Negotiated and finalized used car pricing and contract terms.
• Conducted regular staff meetings and training sessions to maintain team productivity and morale.
• Negotiated favorable purchase terms with suppliers, reducing acquisition costs for the dealership.
• Supervised and trained staff of Number, driving sales volume up Number% over Number years.
• Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
• Conducted end-of-month profit reporting for all used vehicle sales.
• Created a customer-centric culture within the dealership by emphasizing exceptional service throughout every interaction with clients.
• Streamlined administrative tasks such as paperwork processing, improving efficiency within the department without compromising quality.
• Regularly reviewed competitors'' offerings, ensuring dealership remained ahead of industry trends and maintained a strong market position.
• Trained and mentored new sales team members.
• Developed strong relationships with customers, resulting in increased repeat business and customer satisfaction.
• Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
• Prepared sales presentations for clients showing success and credibility of products.