Zelena Williams
Marietta
Summary
Motivated and professional seasoned Administrative Specialist with over 7 years of experience providing high-level support to executives and departments. Proven track record of managing schedules, coordinating meetings, maintaining records, and improving administrative processes. Adept at using office technologies and working cross-functionally to meet company objectives. Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Legal Secretary
United States Marine Corps-Roanoke, VA
01.2022 - Current
- Maintained organized filing system for legal documents and correspondence to ensure easy retrieval of information
- Maintained confidentiality of sensitive client information at all times while handling legal documents
- Served as a point of contact for clients seeking updates on their cases' progress
- Routed and maintained company Legal records and Packages.
Data Entry Specialist
U.S. Marine Corps-Roanoke, VA
01.2022 - Current
- Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
- Performed regular audits to identify and correct errors in data entry, resulting in a 99% reduction in inaccuracies
- Maintained confidentiality and security of sensitive information by adhering to company policies and procedures
- Developed efficient methods for organizing and categorizing large volumes of data, improving overall productivity by 99%
- Maintained accurate records of completed tasks, ensuring accountability and traceability of all entered data.
Inbound Supervisor
U.S. Marine Corps-Iwakuni, JP
12.2019 - 12.2021
- Provided exceptional customer service to inbound callers, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls on a daily basis, consistently meeting or exceeding call handling targets
- Utilized active listening skills to understand customer needs and concerns, offering appropriate solutions and recommendations
- Assisted customers with account management tasks such as updating personal information
Customer Service Representative
U.S. Marine Corps-Iwakuni, JP
11.2018 - 12.2019
- Friendly and detail-oriented Customer Service Representative with 7 years of experience delivering exceptional support and resolving customer issues efficiently
- Ability to handle high call volumes while maintaining customer satisfaction and meeting performance metrics.
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Mentored junior team members to improve their performance metrics and enhance overall team productivity
Education
Associate of Arts -
University of Maryland-University College-Remote
3501 University Blvd E, Adelphi, MD, 2078303.2025
Associate's degree -
High School Diploma -
Chapel Hill High School-Douglasville
Douglasville, GA04.2017
Skills
- Customer Service Experience
- Administrative Experience
- Legal Administrative Experience
- Clerical Experience
- Office Experience
- Attention to Detail
- Efficient Multi-tasker
- Time Management
- Efficient in Data Entry
- Strong Organizational Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Legal Secretary
United States Marine Corps-Roanoke, VA
01.2022 - Current
Data Entry Specialist
U.S. Marine Corps-Roanoke, VA
01.2022 - Current
Inbound Supervisor
U.S. Marine Corps-Iwakuni, JP
12.2019 - 12.2021
Customer Service Representative
U.S. Marine Corps-Iwakuni, JP
11.2018 - 12.2019
Associate of Arts -
University of Maryland-University College-Remote
Associate's degree -
High School Diploma -
Chapel Hill High School-Douglasville
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