Zeljka Caradine

Dynamic BDC Sales Manager at Jim Ellis Kia with a proven track record in lead conversion and team management. Expert in developing marketing campaigns and enhancing customer engagement, consistently surpassing sales goals. Adept at performance evaluation and coaching, driving ongoing improvement in team efficiency and satisfaction.

Supplemental Instruction Leader, KSU, 01/01/09, 12/31/11, Had business calculus session after classes to help students that needed extra help, Planned for the sessions at least 2x a week and sit in the extra classes

• BDC Sales Manager, Jim Ellis Kia, 01/01/18, current, Managing the teams’ calls, e-mails and texts, Training new and current team, Following up after showroom visits to try and earn their business, Follow up after my team to help bring customers in and answer questions, Do schedules and pay, Do month end reports, Help anybody that needs help in other departments, Create and send campaigns/e-mail blasts
• BDC Sales Team, Jim Ellis VW, 01/01/16, 12/31/18, Reach out to new leads via phone, e-mail and text, Schedule appointments for test drives and work deals before they arrive, Exceed monthly goals for shows
• BDC Sales Team, Jim Ellis Chevy/Buick/GMC, 01/01/13, 12/31/16, Reach out to new leads via phone, e-mail and text, Schedule appointments for test drives and work deals before they arrive, Exceed monthly goals for shows
• Front End Supervisor, Walmart, 01/01/04, 12/31/11, Monitored the front end, doors, garden center, TLE, electronic and sporting good registers, Made sure all the tills were turned in at the end of the day or set up at the beginning of the day, Made sure the registers were balanced and if not, figure out why, Train new cashiers, Helped other departments with modules, stocking, overnight shifts, Help with price checks, change needed for registers