Zera Edenfield
Swainsboro
Summary
Dedicated professional with experience at UPS and East Georgia Healthcare Center, excelling in route planning and HIPAA compliance. Proven track record of enhancing customer satisfaction and achieving safe driving records. Strong organizational and critical thinking skills contribute to efficient operations and exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Seasonal Support Driver
UPS
11.2024 - 01.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Patient Care Coordinator
East Georgia Healthcare Center
01.2020 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
Associate of Science - General Studies
East Georgia State College
Swainsboro, GA05-2022
Skills
- Route planning
- Safety regulations
- Vehicle maintenance
- Time management
- HIPAA compliance
- Electronic health records
- Customer service
- Critical thinking skills
- Organizational skills
Timeline
Seasonal Support Driver
UPS
11.2024 - 01.2025
Patient Care Coordinator
East Georgia Healthcare Center
01.2020 - 08.2024
Associate of Science - General Studies
East Georgia State College
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