Zhanae Beard
Atlanta
Summary
Results-oriented Account Associate with expertise in customer retention and resolution. Managed high-volume account activities through strategic communication, enhancing customer satisfaction and driving sales growth. Focused on operational management and building strong relationships.
Overview
4
4
years of professional experience
Work History
Account Associate
FirstNet AT&T
Atlanta
07.2023 - Current
- Managed a high-volume book of business, completing 200-400 account activities per day (service requests, updates, eligibility/ plan changes, and issue resolution) while maintaining accurate, audit-ready documentation.
- Educated customers on FirstNet priority and preemption benefits for public safety; matched solutions to needs and set clear expectations to improve satisfaction and retention.
- Triaged and prioritized time-sensitive requests, ensuring SLA-aligned turnaround and thorough follow-through from intake to resolution.
- Maintained CRM/ system hygiene (notes, account data, case outcomes) to support reporting accuracy and cross-team visibility.
- Supported team performance by coaching peers on database/ system workflows and quality standards to improve consistency and efficiency.
Marketing Coordinator
Demand Vape
Atlanta
03.2025 - 01.2026
- Planned and executed multi-channel marketing campaigns to increase brand awareness, lead flow, and revenue.
- Partnered cross-functionally (sales/ operations/ creative) to deliver launches and promotions on schedule and within brand guidelines.
- Built and maintained partner relationships to expand distribution and improve sales performance.
- Implemented visibility and promotional strategies that contributed to a 35% improvement in sales.
Awareness Ambassador
No Kid Hungry Foundation
Atlanta
08.2022 - 09.2023
- Developed strong relationships with potential donors through timely, courteous service and appropriate etiquette.
- Enhanced team communication to improve situational awareness and observational skills.
- Encouraged the growth of ambassadors by expanding their potential and advancing their skills.
- Utilized effective problem-solving skills to meet the needs of both donors and clients efficiently.
- Conducted successful outreach campaigns resulting in a 20% increase in donor engagement.
- Collaborated with marketing teams to enhance the visibility of the organization's mission, achieving a 30% improvement in public presence.
- Organized community events that boosted public awareness and attracted new stakeholders.
- Analyzed donor feedback to continuously improve service delivery, leading to increased satisfaction rates.
Education
BA - Mass Communication, Theater, Creative Arts
Louisiana State University
Baton Rouge, Louisiana12.2024
Skills
- Account management expertise
- Proposal management
- Sales support and upselling
- Opportunity identification
- Customer retention and resolution
- Marketing strategy development
- Market research analysis
- Strategic thinking
- Negotiation skills
- Operational management
- Production oversight
- Analytical skills
- Time management skills
- Effective communication
- Strategy execution
Accomplishments
- Processed 200-400 account activities per day while maintaining meticulous CRM documentation and timely follow-through.
- Supported outreach initiatives that increased donor engagement by 20% and improved public presence by 30%.
- Implemented marketing strategies contributing to a 35% improvement in sales.
Timeline
Marketing Coordinator
Demand Vape
03.2025 - 01.2026
Account Associate
FirstNet AT&T
07.2023 - Current
Awareness Ambassador
No Kid Hungry Foundation
08.2022 - 09.2023
BA - Mass Communication, Theater, Creative Arts
Louisiana State University