Zhane Washigton
Atlanta
Summary
Dynamic Executive Assistant with a proven track record at Scale Accounting & Taxes, adept at optimizing executive schedules and managing travel arrangements. Skilled in document handling and customer service, I excel in fostering professional relationships and ensuring seamless office operations, consistently enhancing team productivity and efficiency.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Executive Assistant
Scale Accounting & Taxes , ITAX
12.2024 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Created and managed office systems to efficiently deal with documentation.
- Filed paperwork and organized computer-based information.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Took notes and dictation at meetings.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Sales Associate
RaceTrac
09.2022 - 12.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
Sales Associate
Childrens Place Inc.
11.2018 - 01.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Science - Diagnostic Medical Sonographer
Gwinnett Technical College
Lawrenceville, GA05-2027
Skills
- Document handling
- Travel administration
- Scheduling
- Meeting planning
- Strong problem solver
- Calendar management
- Travel arrangements
- Filing and data archiving
- Presentation development
- Proficient in advanced MS Office applications
- Appointment setting
- Phone etiquette
- Customer service
- Professional and mature
- Strategic planning
- Schedule management
- Meticulous attention to detail
- Office administration
Timeline
Executive Assistant
Scale Accounting & Taxes , ITAX
12.2024 - Current
Sales Associate
RaceTrac
09.2022 - 12.2024
Sales Associate
Childrens Place Inc.
11.2018 - 01.2020
Associate of Science - Diagnostic Medical Sonographer
Gwinnett Technical College
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