Zharia Phillips
Waycross
Summary
Professional with strong background in customer/patient interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer or patient satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Baptist Village Retirement Communities
11.2016 - 11.2017
- Assisted patients with daily living activities to promote comfort and independence.
- Maintained cleanliness and organization of patient care areas to ensure a safe environment.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Utilized electronic health records to document patient information accurately and efficiently.
Customer Service Representative/Debt Collector
Enhanced Recovery Company
03.2019 - 02.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Utilized CRM systems to track interactions, ensuring accurate data management and follow-up.
- Managed escalated cases effectively, demonstrating strong problem-solving skills under pressure.
Patient Care Technician/Certified Nursing Assistant
Memorial Satilla Health
04.2022 - 02.2023
- Provided compassionate patient care through monitoring vital signs and assisting with daily activities.
- Documented patient progress and reported changes in condition to nursing staff promptly.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Certified Nursing Assistant
Southeast Georgia Health System
08.2024 - 06.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Diploma -
Ware County High School
Waycross, GA05-2017
Diploma - Dental Assistant
Concorde Career College
Jacksonville, FL11-2022
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Data entry
- Goal-oriented mindset
Certification
- CNA - Certified Nurse Assistant
- EFDA - Expanded Functions Dental Assistant
- PT - Phlebotomy Technician
Timeline
Certified Nursing Assistant
Southeast Georgia Health System
08.2024 - 06.2025
Patient Care Technician/Certified Nursing Assistant
Memorial Satilla Health
04.2022 - 02.2023
Customer Service Representative/Debt Collector
Enhanced Recovery Company
03.2019 - 02.2023
Certified Nursing Assistant
Baptist Village Retirement Communities
11.2016 - 11.2017
High School Diploma -
Ware County High School
Diploma - Dental Assistant
Concorde Career College
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