Ziaire Ward
Forest Park
Summary
Reliable and hardworking service technician and warehouse professional with hands-on experience in drain cleaning, plumbing support, and fulfillment operations. Skilled in operating field equipment such as augers, hydro jetters, and pallet jacks while maintaining strong attention to safety, efficiency, and quality standards. Experienced in both independent and team-based environments, with a strong ability to adapt quickly to new systems, tools, and responsibilities. Known for professionalism in customer interactions, clear communication with dispatch and team members, and consistent work ethic in fast-paced and physically demanding environments. Seeking to leverage technical skills and operational experience in a stable, growth-oriented position.
Overview
6
6
years of professional experience
Work History
Cart Attendant
Walmart
Union City, GA
12.2019 - 03.2020
- Collected and organized shopping carts from the parking lot for customer use
- Maintained clean and organized cart areas around the store entrance
- Assisted customers when needed and provided friendly customer service
- Worked efficiently in a fast-paced environment and outdoor conditions
- Helped support overall store operations and customer experience
Warehouse Worker
FedEx
Hapeville, GA
09.2020 - 09.2021
- Pulled and prepared products for shipment while verifying quantities and product accuracy before loading.
- Operated manual pallet jacks to transport products throughout the warehouse safely and efficiently.
- Assisted multiple departments to help complete daily operations in a timely manner.
- Used barcode scanning systems to track inventory and product movement within the warehouse.
- Sorted and routed packages by reading labels, verifying shipment numbers, and scanning packages accurately.
- Loaded and unloaded trucks with heavy materials while following company safety procedures.
Assembly Line Production Worker
KIA Assembly Plant
West Point, GA
01.2022 - 04.2022
- Worked on an automotive assembly line in a fast-paced manufacturing environment.
- Completed hands-on training and production simulations to learn safety procedures, teamwork, and assembly processes before entering the production line.
- Assisted with assembling vehicle components while maintaining production speed and quality standards.
Yamaha
Yamaha Motor Manufacturing Corporation
Newnan, GA
11.2022 - 10.2023
- Collaborated with supervisors and team members to ensure efficient workflow and accurate installation of parts.
- Followed workplace safety procedures and operational guidelines in a high-volume production setting.
- Adapted quickly to new tasks and learned assembly line operations in a team-oriented environment.
- The position was a valuable experience, but the daily commute was over an hour each way and became difficult to maintain long term.
- Began as a temporary employee and earned a permanent position through strong work performance and reliability.
- Assisted in assembling golf cart components in a fast-paced manufacturing environment.
- Used hand tools and equipment to help install parts and maintain production efficiency.
- Followed safety procedures and quality standards during the assembly process.
- Worked closely with team members and supervisors to complete production goals on schedule.
Drain Technician / Plumbing Apprentice
Creative MultiCare
Stockbridge, GA
09.2023 - 05.2024
- Trained daily alongside a skilled drain technician, gaining hands-on knowledge of core plumbing and drain cleaning fundamentals.
- Learned to operate equipment and perform drain maintenance and troubleshooting in residential and commercial settings.
- Learned to auger drains and remove toilets to run a snake machine through sewer lines for blockage removal.
- Operated hydro jetting equipment using various nozzle heads to penetrate and clear blockages in manholes, cleanouts, and sewer lines.
- Assisted in cutting access points when necessary to reach stacks and effectively clear obstructed lines.
- Ran cable machines and jetters through sewer systems to restore proper flow and remove blockages.
- Assisted technicians with camera inspections to identify issues within drain and sewer lines.
- Communicated with property managers and homeowners regarding service issues, findings, and recommended solutions.
- Coordinated with dispatch before and after service calls to confirm job details and completion status.
- Completed job documentation, including writing up invoices and service notes before departure.
- Successfully assisted in removing root blockages from a manhole within the first few days on the job, demonstrating rapid skill development.
- Earned company certification alongside a senior technician for demonstrated competency in drain services.
- Recognized for fast learning ability and prepared for advancement to independent service truck responsibilities.
Apprentice
Roto Rooter
Norcross, GA
11.2024 - 08.2025
- Applied for and was selected for a Jetting Technician position and brought a service van to begin field work for the company.
- Transitioned from Jetting to Drain services due to equipment compatibility limitations with assigned vehicle.
- Completed 12-week training program focused on professional development, covering soft skills such as customer communication, job-site professionalism, vehicle cleanliness, and appropriate conduct at customer residences.
Assisted experienced technician in understanding concepts of water filtration and PEX piping prior to working independently. - Studied plumbing materials and completed written assessments, showing gradual improvement in test performance over time.
- Rode alongside an experienced plumbing technician and observed water filtration and water heater service calls.
- Transitioned into independent drain technician work, performing drain services and identifying water quality concerns that led to referrals for water restoration services.
- Demonstrated sales ability by recommending and selling water filtration systems when applicable based on customer water conditions.
- Transitioned into plumbing services due to low call volume and completed multiple plumbing jobs using independent study tools, including instructional videos, to improve technical understanding.
- Experienced challenges in plumbing performance compared to drain services while continuing to learn on the job.
Fulfillment Associate
Amazon Fulfillment Center
Stone Mountain, GA
11.2024 - 08.2025
- With a strong background in fulfillment operations, I understand the importance of meeting deadlines while maintaining company quality standards.
- Operated a pallet jack in a “water spider” role, transporting and staging ready pallets containing totes for processing.
- Supplied and organized inventory pallets for coworkers to scan and load into pods for delivery.
- Ensured accurate movement and timely flow of materials throughout the fulfillment process to support production efficiency.
- Maintained consistent performance and reliability in daily assigned tasks.
Drain Technician
Mr Rooter
Roswell, GA
09.2025 - 12.2025
- Hired as a Drain Technician during a period when the business was in a financially unstable state and undergoing changes in ownership. These conditions were disclosed during the interview process, and I joined with the intention of helping build the company from the ground up.
- Initially, operations were stable and I was issued a company van, which was one of the better-maintained vehicles in the fleet at the time. The company operated with a small staff due to frequent turnover, including employees quitting and being terminated.
- The owner initially appeared professional, however over time the business structure became increasingly inconsistent, including issues with payroll timing, compensation accuracy, and overall operational organization, which affected staff stability.
- Completed drain service work while maintaining strong communication with both customers and team members. Customers consistently responded positively to my service, professionalism, and communication. I performed my duties effectively and maintained a strong work ethic throughout my employment.
- Operated root cutting equipment and hydro jetting machines to assist in clearing clogged drains.
Performed pressure washing on streets to maintain cleanliness. - Performed routine cleaning and removal of debris from sink traps, drains, bathtubs, and shower's.
- As operations shifted, the company experienced increasing operational and management instability, which affected communication, workflow, and overall consistency.
- Worked extended hours including overtime and on-call assignments, and maintained consistent job performance.
- I was later rehired approximately two months after my initial termination by a returning manager. I worked for an additional two weeks before being released again under new general management, as the company shifted its focus primarily toward plumbing services due to financial pressure.
- Despite the instability, the experience strengthened my confidence in independent fieldwork and reinforced my ability to complete drain service jobs with minimal supervision.
Education
High School Diploma -
Banneker HighSchool
Atlanta, GA05.2020
Skills
- Customer service
- Customer assistance
- Attention to detail focus
- Patience and empathy demonstration
- Reliable and responsible
- Time management
- Teamwork and collaboration
- Flexible hours
- Adaptability and flexibility
- Decision-making
- Team collaboration
- Store cleanliness maintenance
- Organization
- Effective communication
- Multitasking
- Friendly and helpful
- Honest and dependable
- Self motivation
- Professionalism
- Goal driven
LANGUAGES
English
Advanced
Timeline
Drain Technician
Mr Rooter
09.2025 - 12.2025
Apprentice
Roto Rooter
11.2024 - 08.2025
Fulfillment Associate
Amazon Fulfillment Center
11.2024 - 08.2025
Drain Technician / Plumbing Apprentice
Creative MultiCare
09.2023 - 05.2024
Yamaha
Yamaha Motor Manufacturing Corporation
11.2022 - 10.2023
Assembly Line Production Worker
KIA Assembly Plant
01.2022 - 04.2022
Warehouse Worker
FedEx
09.2020 - 09.2021
Cart Attendant
Walmart
12.2019 - 03.2020
High School Diploma -
Banneker HighSchool