Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zibeon Lee

Conyers

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Delivery Associate

Timberhouse Delivery
07.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
  • Collaborated with team members to meet tight deadlines during peak delivery periods.
  • Streamlined package handling by organizing parcels for efficient loading and unloading.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
  • Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.

Asset Protection Officer

JCPenney
03.2024 - 05.2025
  • Ensured compliance with all relevant laws and regulations related to asset protection and loss prevention activities.
  • Enhanced overall security by conducting regular patrols and monitoring surveillance equipment.
  • Improved team communication by facilitating regular meetings and trainings on asset protection best practices.
  • Contributed ideas for process improvement based on observations made during daily duties.
  • Identified vulnerabilities in security measures by performing regular risk assessments and audits, recommending improvements as needed.
  • Responded promptly to emergency situations, providing assistance as needed while coordinating with first responders.
  • Provided excellent customer service while maintaining vigilance for suspicious activity or behavior.
  • Effectively managed conflicts between customers or staff, using diplomacy and strong communication skills to deescalate situations and protect company assets.
  • Created comprehensive reports detailing incidents and their resolutions, supporting ongoing loss prevention efforts.

Customer Service Representative

ETRADE Securities
08.2022 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Member Service Representative

Planet Fitness
02.2021 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.

Crew Member

Wendy's
07.2018 - 04.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Newton Highschool
Covington, GA

Skills

  • Loading and unloading
  • Package handling
  • Deadline adherence
  • Problem-solving
  • Teamwork and collaboration
  • Time management skills
  • Customer service
  • Documentation and reporting
  • Heavy lifting
  • Attention to detail
  • Dependable and reliable
  • Positive attitude
  • Active listening
  • Critical thinking

Timeline

Delivery Associate

Timberhouse Delivery
07.2025 - Current

Asset Protection Officer

JCPenney
03.2024 - 05.2025

Customer Service Representative

ETRADE Securities
08.2022 - 11.2023

Member Service Representative

Planet Fitness
02.2021 - 08.2022

Crew Member

Wendy's
07.2018 - 04.2019

Newton Highschool

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Zibeon Lee