Zikea Williams
Arlington
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Jailer
Early County Sheriff Dept.
Blakely
06.2024 - Current
- Performed regular security checks to ensure safety and compliance within the facility.
- Oversaw inmate activities, enforcing facility rules to promote order and security.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Utilized appropriate force to manage emergency situations effectively.
- Executed disciplinary measures aligned with jail policy and legal standards to uphold institutional integrity.
Correctional Officer
Corecivic Inc.
Lumpkin
01.2022 - 09.2022
- Maintained inmate logs and updated electronic offender record systems to ensure compliance with regulatory standards.
- Supervised inmate activities and enforced facility regulations to promote safety and order.
- Enforced prison rules and regulations, ensuring a secure environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
Human Services Worker
Agency For Persons With Disabilities
Chattahoochee
03.2020 - 12.2021
- Supported individuals with disabilities in daily living activities and personal care to enhance independence.
- Developed and implemented individualized service plans for clients' needs.
- Tracked client progress and maintained detailed case notes to inform service delivery.
- Offered emotional and psychological support to clients in crisis to facilitate coping and recovery.
Customer Service Representative
Teleperformance USA
Albany
07.2018 - 11.2019
- Resolved customer inquiries and issues via phone and chat, ensuring satisfaction and retention.
- Engaged customers to identify needs and recommend tailored solutions, improving overall customer experience.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Documented customer interactions to ensure compliance with company policies and enhance service quality.
Education
High School Diploma -
Early County High School
Blakely, GA05-2026
Skills
- Security procedures
- Crisis intervention
- First aid and CPR
- Conflict resolution
- Technical support
- Report writing
- Customer service
- Relationship building
Certification
- Taser 10
- OC Spray
- POST Certified
- CPR
- First Aid
Timeline
Jailer
Early County Sheriff Dept.
06.2024 - Current
Correctional Officer
Corecivic Inc.
01.2022 - 09.2022
Human Services Worker
Agency For Persons With Disabilities
03.2020 - 12.2021
Customer Service Representative
Teleperformance USA
07.2018 - 11.2019
High School Diploma -
Early County High School