Zikia Ragland
Atlanta
Summary
Dedicated crew member with proven skills in customer service, food safety, and teamwork. Committed to maintaining high standards of cleanliness and efficiency to enhance guest experiences. Motivated food service professional with experience in food preparation, inventory management, and cash handling. Known for exceptional attention to detail and adaptability, contributing to a positive dining environment and seamless operations.
Overview
7
7
years of professional experience
Work History
Crew Member
Burger King
Atlanta
02.2025 - 09.2025
- Prepared and assembled food items according to safety and quality standards.
- Operated kitchen equipment to ensure efficient food preparation and service.
- Maintained cleanliness in work areas, adhering to health and safety regulations.
- Engaged with customers to enhance their dining experience through friendly interaction.
- Followed procedures for food storage and inventory management effectively.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
Sandwich Artist
SUBWAY®Restaurants
Atlanta
01.2022 - 05.2023
- Prepared fresh sandwiches according to customer specifications and quality standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and offered product recommendations.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Followed food safety guidelines to ensure safe food handling practices.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Kept customer and food preparation areas clean and well-organized.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
Cashier
Dollar Tree
Atlanta
06.2020 - 12.2021
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided store information.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Maintained cleanliness and organization of checkout area and store aisles.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges according to company policies.
- Educated new staff on cash handling procedures and customer service standards.
- Monitored sales floor for security issues and reported suspicious activity.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Security Officer
Allied Universal Security Services
Atlanta
04.2018 - 05.2020
- Conducted regular patrols to detect suspicious activity and maintain order.
- Monitored premises to ensure safety and security protocols were followed.
- Responded promptly to alarms and emergencies, following established procedures.
- Assisted in enforcing access control measures for authorized personnel only.
- Documented incidents and prepared detailed reports for management review.
- Collaborated with law enforcement during investigations and incident resolutions.
- Provided excellent customer service while interacting with staff and visitors.
- Trained new security personnel on protocols and emergency response procedures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Provided escorts for visitors as needed throughout the facility.
- Assisted with crowd control during large events held at the facility.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
Education
High School Diploma -
Alonzo A.Crim
256 Clifton Street05-2018
Skills
- Food safety
- Kitchen equipment operation
- Inventory management
- Cashier operations
- Customer service
- Team collaboration
- Order processing
- Conflict resolution
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Product knowledge
- Cleanliness maintenance
- Task prioritization
- Cleaning
- Sanitizing
- Cleaning and sanitizing
- Problem-solving
- Valid Driver's license
- Hospitality service expertise
- Salesmanship
- Beverage preparation
- Order delivery practices
- Inventory restocking
- Workplace safety
- Influencing skills
- Housekeeping
- Cash handling
- Learning agility
- Health code compliance
- Interactive communication skills
- Team contributions
- Creativity and innovation
- Food running
- Company standards
- Safety awareness
- Leadership qualities
- Teamwork and collaboration
- Drive-thru operations
- Willingness to learn
- Self-discipline
Timeline
Crew Member
Burger King
02.2025 - 09.2025
Sandwich Artist
SUBWAY®Restaurants
01.2022 - 05.2023
Cashier
Dollar Tree
06.2020 - 12.2021
Security Officer
Allied Universal Security Services
04.2018 - 05.2020
High School Diploma -
Alonzo A.Crim