ZION FORDE
Lovejoy
Summary
Results-driven professional with over 3 years of experience in retail, warehouse operations, and customer service. Skilled in leading teams of 5+ employees, managing inventory, and driving sales growth of up to 15% per quarter. Proven ability to streamline operations and exceed performance targets in fast paced environments. Recognized for improving efficiency by 10–15%, reducing errors, and maintaining high standards of accuracy and safety.
Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
3
3
years of professional experience
Work History
M.E.T Associate
The Home Depot
03.2023 - 01.2025
- Executed planogram resets and merchandising projects across multiple departments to ensure compliance with corporate standards.
- Stocked and organized 1,000 or more SKUs weekly, maintaining product availability and store presentation.
- Improved sales visibility by optimizing shelf layouts and strategically placing promotional displays.
- Collaborated with store management and vendors to complete resets on schedule, supporting 100% project completion rate.
- Operated ballymore, pallet jacks, and other equipment to move up to 2,000 lbs. of freight safely and efficiently per shift.
- Assisted in training new associates on operational procedures and safety protocols for enhanced team performance.
- Assisted customers with locating products and provided knowledgeable support, enhancing customer satisfaction scores.
- Maintained a safe work environment by adhering to OSHA and company safety standards, resulting in zero safety violations.
Warehouse Team Lead
PVH
01.2022 - 02.2023
- Supervised a team of 7 associates to maintain accurate inventory and meet daily production goals.
- Increased order fulfillment accuracy by 15% through improved workflow and training initiatives.
- Coordinated daily shipping/receiving operations, handling 5+ inbound and outbound orders per shift.
- Reduced stock discrepancies by 20% by implementing tighter cycle count procedures.
- Trained and mentored new hires, leading to a faster onboarding process and higher retention rates.
- Collaborated with management to streamline warehouse layout, improving picking efficiency by 10–12%.
- Enforced safety standards, contributing to zero lost-time incidents during tenure.
Sales Associate
H&M
09.2021 - 01.2022
- Delivered excellent customer service to an average of 50+ shoppers daily, assisting with product selection, styling, and fitting room support.
- Consistently exceeded sales targets, contributing to 5–15% increase in department revenue during peak seasons.
- Ensured optimal store presentation by replenishing inventory and maintaining 100% compliance with visual merchandising standards.
- Supported team in executing seasonal floor sets and promotional displays, improving customer engagement.
- Resolved customer concerns quickly and professionally, helping maintain a high customer satisfaction rating.
- Utilized computer and point of sale systems for maintaining inventory and managing profit and loss.
Education
High School Diploma -
Lovejoy Highschool
Lovejoy, GA05.2022
Skills
- Performance analysis
- Sales support
- Professionalism
- Problem-solving aptitude
- Training & Coaching
- Data entry
- Computer Literate (MS Word & MS Excel)
- Safety & Compliance
- Strong Communication & Collaboration
- Project Management
- Team Leadership
- Work Planning and Prioritization
- POS system operations
Awards
Platinum Homer Badge
Timeline
M.E.T Associate
The Home Depot
03.2023 - 01.2025
Warehouse Team Lead
PVH
01.2022 - 02.2023
Sales Associate
H&M
09.2021 - 01.2022
High School Diploma -
Lovejoy Highschool
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