Ziria Toby
Augusta
Summary
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Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Hotel Housekeeper
Holiday In Express
Augusta
08.2022 - Current
- Cleaned guest rooms and common areas to maintain hotel standards.
- Replenished supplies such as towels, toiletries, and linens for guest satisfaction.
- Inspected rooms for cleanliness and reported maintenance issues promptly.
- Collaborated with team members to ensure efficient housekeeping operations.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Assisted in training new staff on cleaning procedures and hotel policies.
Call Center Representative
Teleperformance
Augusta
03.2021 - 03.2022
- Assisted customers with inquiries and provided accurate information.
- Managed high volume of incoming calls efficiently and professionally.
- Documented customer interactions in the support system promptly.
Cashier
Wendy’s
Augusta
06.2018 - 05.2020
- Processed customer transactions efficiently at fast-paced restaurant environment.
- Maintained accurate cash drawer during shifts and balanced at end of day.
- Assisted customers with menu selections and answered inquiries effectively.
- Collaborated with team members to ensure smooth service during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Lucy C Laney
Augusta, GeorgiaSkills
- Cleaning techniques
- Chemical safety
- Staff training
- Customer service
- Time management
- Efficiency improvement
- Attention to detail
- Problem solving
- Communication skills
- Work ethic
- Restocking supplies
Timeline
Hotel Housekeeper
Holiday In Express
08.2022 - Current
Call Center Representative
Teleperformance
03.2021 - 03.2022
Cashier
Wendy’s
06.2018 - 05.2020
Lucy C Laney