Summary
Overview
Work History
Education
Skills
Timeline
Generic
Zoe Nielsen

Zoe Nielsen

Valdosta

Summary

Healthcare professional with a focus on improving operational efficiency and service delivery. Expertise in data entry, file management, and office administration enhances productivity. Strong organizational skills and multitasking abilities drive effective problem-solving and support team goals.

Overview

8
8
years of professional experience

Work History

Dispute Resolution Analyst

TMF Health Quality Institute
Remote
06.2025 - 09.2025
  • Manage the delivery of re-determination files, dispute resolution documents, and reconsideration decisions for medical claims.
  • Create and analyze reconsideration case files using submitted evidence to ensure they meet specific customer entity criteria.
  • Evaluate cases based on type (medical/non-medical), appeal category, request validity, and dispute resolution documentation.
  • Enter relevant data for reconsideration and dispute resolution cases into required systems.
  • Address reconsideration and dispute review requests from health care plans, patients, and providers.

Patient enrollment / POD Leader

SalesMD
Remote
09.2024 - 09.2025
  • Respond to leads, enquiries, and answer incoming telephone calls, SMS messages, and emails, as well as completed lead forms received by the booking contact center.
  • Collect and accurately enter information into customer electronic systems.
  • Understand and effectively use booking center training materials; adhere to policies and procedures.
  • Call and scheduling volume of 35 or more daily.
  • Managed customer accounts to ensure timely collection of outstanding payments.

Medical Clerk

Tristate Spine Sport and Surgery
Remote
01.2022 - 08.2024
  • Manage patient records, ensuring accurate insurance claims and authorizations for pain management and ambulatory center.
  • Managed patient scheduling and appointment coordination for efficient clinic operations.
  • Communicated with insurance companies to verify patient coverage and benefits.
  • Reviewed and processed prior authorization requests for medical services.

Assistant Office Manager

Stones Heating and Air
Adel
03.2020 - 04.2024
  • Coordinated office and field teams to enhance project efficiency and client satisfaction.
  • Implemented scheduling software, minimizing appointment conflicts and optimizing resource allocation.
  • Managed financial and customer accounts to ensure timely payments and maintain vendor relations.
  • Assisted management with complex scheduling, dispatching, and confidential tasks.
  • Handled over 60 incoming and outgoing calls daily, focusing on customer relationship management.

Healthcare Clerk

Integrated Healthcare Services
Newburgh
11.2017 - 03.2020
  • Managed appointment schedules, enhancing patient flow, and reducing wait times.
  • Resolved insurance discrepancies and patient collections, ensuring high billing accuracy, and improved financial outcomes.
  • Maintained medical records with HIPAA compliance, conducting audits for data integrity.
  • Requested and maintained authorizations, supporting necessary medical needs efficiently.
  • Processed patient information using electronic health record systems.

Education

High School Diploma -

The American Academy
Salt Lake City, UT, Online
03.2023

Some College (No Degree) - Business Administration Tech

Northeastern Oklahoma A&M College
Miami, OK, Online

Skills

  • Analytical thinking
  • Adaptability
  • Medical Case Management
  • Negotiation
  • Claim Analysis
  • HIPAA and HITECH
  • CMS
  • QuickBooks Pro
  • Aetna Health
  • NextGen
  • Availity
  • SharePoint
  • Microsoft 365
  • Salesforce
  • Medallion
  • NetSuite
  • AdvancedMD
  • CAQH

Timeline

Dispute Resolution Analyst

TMF Health Quality Institute
06.2025 - 09.2025

Patient enrollment / POD Leader

SalesMD
09.2024 - 09.2025

Medical Clerk

Tristate Spine Sport and Surgery
01.2022 - 08.2024

Assistant Office Manager

Stones Heating and Air
03.2020 - 04.2024

Healthcare Clerk

Integrated Healthcare Services
11.2017 - 03.2020

High School Diploma -

The American Academy

Some College (No Degree) - Business Administration Tech

Northeastern Oklahoma A&M College
Zoe Nielsen