Zoeie Thomas
Decatur,GA
Summary
Detail-oriented and patient Access Representative with extensive experience in medical services and a strong work ethic. Excellent communication skills and an empathetic nature consistently facilitate positive outcomes for patients. Committed to delivering superior support by ensuring individuals receive reliable information about insurance coverage, financial options, and documentation requirements. Proven ability to navigate complex healthcare systems while fostering trust and understanding with patients.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
CornerStone Staffing/ US Radiology Specialist
09.2025 - Current
- Schedule and confirm imaging appointments using internal systems
- Explain procedures, prep instructions, and directions to patients and providers
- Contact physician offices to secure imaging orders when needed
- Answer calls, respond to questions, or route to appropriate staff
- Maintain professionalism and escalate concerns as needed
- Managed approximately 115 incoming calls per day from patients, insurance agents and physicians
Fraud/Dispute Case Management
Eagle Resource Group/ InComm Payments
12.2024 - 03.2025
- Assist customers with the dispute process/consumed and manage the lifecycle end to end.
- Manage the adjustment process and ensure successful processing within allotted timeframes.
- Work with bank sponsors, processors, and associations to ensure best practices are being followed.
- Organize, investigate, and track customer dispute/consumed inquiries to completion.
- Work to ensure all association charge back regulations are adhered to while attempting the highest recovery rate possible and minimal losses to the company.
- Managed approximately 60+ customers daily
Senior CSR/SMS Responder
BCforward/Accenture
07.2021 - 02.2024
- Handled inbound/outbound customer inquiries via call and SMS, providing accurate and satisfactory responses.
- De-escalated situations involving dissatisfied customers, offering patient assistance and support.
- Demonstrated a strong understanding of WA P-EBT functions, program details, scripts, and systems.
- Reviewed caller accounts, and provided updates and relevant information; with documenting every call.
- Motivated and led call center agents to correctly execute call center policies and procedures.
Education
High School Diploma -
KENDRICK HIGH SCHOOL
Columbus, GA05.2017
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Medical terminology
- Problem-solving
- Active listening
- Data entry
- Critical thinking
- Computer proficiency
- Transaction monitoring
- Research
- Telephone and email etiquette
- Loss prevention
- Time management
- Attention to detail
- Dependable
- Multitasking
Timeline
Patient Access Representative
CornerStone Staffing/ US Radiology Specialist
09.2025 - Current
Fraud/Dispute Case Management
Eagle Resource Group/ InComm Payments
12.2024 - 03.2025
Senior CSR/SMS Responder
BCforward/Accenture
07.2021 - 02.2024
High School Diploma -
KENDRICK HIGH SCHOOL