Tikia Morgan
864 Taylor St.
Summary
Dedicated Certified Medical Assistant with extensive experience at Empower Women’s Health Center, skilled in HIPAA compliance and patient scheduling. Proven ability to enhance patient satisfaction through compassionate care and efficient exam room management. Adept at electronic health records and fostering strong patient relationships, ensuring a welcoming environment for all.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Empower Women’s Health Center
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Front and back office
- Vital Signs
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Receptionist
Professional Experience Internal Medicine
09.2019 - 07.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Associate of Science - Certified Medical Clinical Assistant
Miller-Motte Technical College
Macon, GA05-2024
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Vital sign monitoring
- Electronic health records
- Inventory and supply management
- Triage assessment
- Schedule coordination
- HIPAA protocols
- Insurance confirmation
- EMR / EHR
- Medical terminology knowledge
- Electronic medical records
- CPR
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- CPR
Timeline
Certified Medical Assistant
Empower Women’s Health Center
08.2023 - Current
Medical Receptionist
Professional Experience Internal Medicine
09.2019 - 07.2023
Associate of Science - Certified Medical Clinical Assistant
Miller-Motte Technical College
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