Zoey Schubert

• Customer service including dealing with conflict in a constructive way and efficiently resolving problems and improving customer satisfaction through proactive engagement and attentive service
• Upselling products
• overseeing basic store operations
• Enhanced store atmosphere, leading to more engaging shopping experience by overseeing redesign of store layout.
• Cashier and basic bath skills
• maintaining high standards for cleanliness and organization
• Merchandising and creating visually appealing displays to effectively showcase products
• Making signs and advertising for sale events
• Opening and closing procedures
• Putting away shipments and restocking
• Weekly re-orders from the warehouse, managing inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise
• sending back damaged products
• Making schedules
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Completed daily paperwork and computer entry of sales data as established by management.
• cash management
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Increased sales by implementing effective merchandising strategies and optimized store layouts.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
• Handled cash register operations accurately, balancing drawers at the end of each shift.
• Answered questions about store policies and addressed customer concerns.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Assisted with inventory management, ensuring accurate counts and proper storage of products.
• Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.

Closing duties

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Helped in-store for catering events or rush hours and with standard opening and closing procedure

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• Working the cashier
• Making sales to customers
• Daily cleaning (sweeping, vacuuming, wiping down counters, dusting products)
• Described product to customers and accurately explained details and care of merchandise.
• Decorating for holidays
• Enhanced team performance by implementing effective training strategies and management techniques.
• Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
• Handled day-to-day customer or client questions via telephone or email.
• Assisted with onboarding of new employees by providing training and development resources.

• Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Reduced food waste by properly storing ingredients and monitoring expiration dates.
• Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
• Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
• Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
• Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
• Enhanced kitchen efficiency by preparing ingredients ahead of busy shifts.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Maintained food safety and sanitation standards.
• Managed opening and closing shift kitchen tasks.