Zoie Peterson
Ellenwood
Summary
Clinical Operations Representative with extensive experience at TurningPoint Healthcare Solutions, specializing in HIPAA compliance and case coordination. Proven ability to optimize workflows and enhance team performance through strong data analysis and communication skills. Demonstrated success in driving operational excellence and achieving quality outcomes in high-pressure environments. Committed to meeting organizational needs with consistent, organized practices and adaptability to new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Operations Representative
TurningPoint Healthcare Solutions
Lake Mary
04.2023 - Current
- Support clinical operations and utilization management by processing and coordinating authorization requests
- Ensure accuracy, timeliness, and compliance with healthcare regulations and HIPAA standards
- Collaborate with providers, nurses, and internal teams to resolve case issues efficiently
- Maintain detailed documentation and case records within clinical systems
- Manage high-volume workloads while maintaining attention to detail and quality outcomes
- Assist with workflow optimization and operational process improvements
Sergeant (E-5) | 88M Motor Transport Operator
United States Army / Army Reserve
05.2020 - Current
- Lead, train, and supervise soldiers during logistics and transportation operations
- Operate tactical and commercial vehicles in compliance with safety and mission standards
- Coordinate convoy operations, risk management, and equipment accountability
- Conduct inspections, reporting, and maintenance checks to ensure readiness
- Mentor junior soldiers and enforce standards of discipline and performance
Quality Manager / Recruiting Director
Liberty National
Atlanta
01.2021 - 01.2023
- Implemented quality assurance processes to evaluate performance and ensure compliance
- Trained staff on quality guidelines, expectations, and performance improvement
- Collected, analyzed, and summarized operational data into structured reports
- Developed Excel-based reporting tools to meet deadlines and leadership requirements
- Maintained professional client relationships through consistent service delivery
Armed Security Officer
PSI Security
McDonough
01.2019 - 01.2021
- Conducted routine patrols to ensure safety and prevent unauthorized activity
- Identified, documented, and reported security incidents
- Led and coordinated team members during assigned security operations
- Maintained detailed incident and activity reports
Education
Some College (No Degree) - Business
Georgia Gwinnett College
Lawrenceville, GASkills
- Clinical Operations Support
- Utilization Management Assistance
- HIPAA Compliance
- Medical Documentation
- Case Coordination
- Workflow Optimization
- Microsoft Office (Excel, Word, Outlook)
- Data Analysis & Reporting
- Records Management
- Process Improvement
- Team Leadership & Training
- Logistics & Transportation Operations
- Risk Management
- Equipment Accountability
Certification
Life Insurance License, 01/01/20, 12/31/22
Skills
Clinical Operations Support, Utilization Management Assistance, HIPAA Compliance, Medical Documentation, Case Coordination, Workflow Optimization, Microsoft Office (Excel, Word, Outlook), Data Analysis & Reporting, Records Management, Process Improvement, Team Leadership & Training, Logistics & Transportation Operations, Risk Management, Equipment Accountability
Timeline
Clinical Operations Representative
TurningPoint Healthcare Solutions
04.2023 - Current
Quality Manager / Recruiting Director
Liberty National
01.2021 - 01.2023
Sergeant (E-5) | 88M Motor Transport Operator
United States Army / Army Reserve
05.2020 - Current
Armed Security Officer
PSI Security
01.2019 - 01.2021
Some College (No Degree) - Business
Georgia Gwinnett College