Zolene Hammock
Woodstock
Summary
Cultivated strong relationships with customers while managing service operations to drive continuous improvement in leadership skills.
Overview
5
5
years of professional experience
Work History
Manager
Chipotle
01.2023 - Current
- Directed staff activities during shift, fostering a collaborative and productive environment.
- Addressed customer concerns and special requests to enhance overall satisfaction and loyalty.
- Executed cash transactions to ensure accurate and efficient payment processing.
- Maintained cleanliness of the dining room, bathrooms, and kitchen area of the restaurant.
Shift Lead
Adventure
01.2021 - 01.2024
- Engaged with customers to gather insights on their requirements and preferences for birthday and special occasions.
- Supervised the organization of event logistics, focusing on food, decorative elements, and distribution of party favors.
- Resolved customer complaints and enhanced satisfaction levels through effective communication.
- Directed team operations to guarantee seamless execution of event-related responsibilities.
- Partnered with management to fulfill additional responsibilities and support team objectives.
Education
High School Diploma - College Prep
Kell High School
01.2025
Skills
- Oversaw project teams to drive successful completion of initiatives within established timelines and financial parameters Facilitated communication between departments to align project goals and objectives Championed best practices in project management to optimize team performance
- Leveraged effective communication and empathy to foster positive interactions with clients and colleagues
- Developed and implemented communication protocols to streamline information flow
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Facilitated team leadership initiatives to drive project success and achieve organizational goals
- Facilitated customer satisfaction through effective communication and problem-solving strategies
- Facilitated informed decision-making to support project objectives and team alignment
- Fostered connections to enhance collaborative efforts
- Oversaw workforce allocation to optimize project timelines and resource utilization Led initiatives to enhance team performance and operational efficiency Drove strategic planning efforts to align workforce capabilities with organizational goals
Timeline
Manager
Chipotle
01.2023 - Current
Shift Lead
Adventure
01.2021 - 01.2024
High School Diploma - College Prep
Kell High School