Leslie Zuniga
Gillsville
Summary
Dedicated and compassionate professional with a strong commitment to support individuals through challenging situations. Known for building trust, maintaining clear and consistent communication, and ensuring a positive experience from initial contact through completion of services. Bilingual in English and Spanish, with the ability to effectively bridge communication gaps and foster strong relationships. Recognized for professionalism, empathy, attention to detail, and a client-focused approach in every interaction.
Overview
11
11
years of professional experience
Work History
Paralegal
The Law Offices of Blake A. Poole, LLC
Gainesville
02.2023 - 12.2025
- Conducted legal research to support case preparation and strategy development.
- Drafted legal documents, including pleadings, motions, and discovery requests.
- Organized case files and maintained accurate records for easy retrieval.
- Assisted attorneys in trial preparation by compiling evidence and exhibits.
- Facilitated communication among clients, witnesses, and court personnel to ensure case clarity and coordination.
- Reviewed and summarized depositions and other legal documents for relevance.
- Managed deadlines and ensured compliance with court filing requirements.
- Supported client consultations by preparing case summaries and relevant documents.
- Provided administrative support such as answering phones or scheduling appointments.
- Maintained client files according to established protocols.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Drafted correspondence to clients and other attorneys.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Organized client calendars, prepared mailings and handled high call volumes.
- Interviewed clients and obtained vital case information to support associates.
- Prepared and organized trial exhibits and supporting documentation to enhance presentation and evidence clarity.
- Advised clients on procedural matters related to their cases.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Created spreadsheets to track case information and deadlines.
- Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
- Attended court proceedings to observe trials or hearings.
- Reduced workflow downtime by effectively organizing and managing client billing and case management files.
- Managed support activities for the legal office.
- Drafted comprehensive legal briefs, pleadings, and statements to effectively support case arguments.
Legal Assistant
Sartain Law Offices
Gainesville
08.2021 - 02.2023
- Conducted legal research to support case preparation and arguments.
- Drafted legal documents and correspondence to facilitate effective communication between attorneys and clients.
- Managed case files, ensuring organization and accessibility of information.
- Coordinated client meetings to ensure all parties were informed and engaged throughout the process.
- Maintained calendars, scheduling appointments and court dates efficiently.
- Filed documents with courts, adhering to deadlines and procedural requirements.
- Filed clients' legal documents in relevant courts for processing.
- Supported attorneys in daily administrative tasks to streamline office operations and improve overall workflow.
- Maintained client confidentiality in all matters.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
Insurance Agent
Smiley Insurance Agency
Gainesville
09.2019 - 01.2021
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Enhanced client retention by identifying premium discounts and increasing savings opportunities.
- Analyzed customer needs and provided best options, upselling products and services.
- Provided high-level service by engaging customers and clearly explaining document details.
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
- Increased data collection accuracy by recording client account information with zero discrepancies.
- Exceeded team goals by partnering with staff to share and implement best practices.
- Provided quality control and maximized revenue by eliminating downtime, implementing proven selling strategies and promoting marketing messages.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Boosted client retention through implementation of loyalty rewards and incentivization program.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Improved office operations continually by maintaining records, tracking data and promoting internal communications.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
- Cultivated lasting professional relationships, which created continuous client referral streams within community.
- Delivered outstanding customer service and built rapport with clients.
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
Cafe Manager
Books-A-Million
Gainesville
04.2017 - 11.2019
- Created visually appealing promotional displays to attract customer engagement.
- Completed special client deliveries in person.
- Recommended process improvements to enhance store efficiency and customer experience.
- Operated cash register.
- Described merchandise and services to customers.
- Signed for incoming shipments in manager's absence.
- Ensured security protocols were followed to maintain safety.
- Responded to safety and loss prevention incidents.
- Coordinated in-store promotional events to drive customer traffic and increase sales.
- Described use and operation of merchandise to customers.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Processed all sales transactions accurately and in a timely fashion.
- Shared product knowledge with customers while making personal recommendations.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Recruited, hired, developed and retained retail talent for the company.
- Received and processed cash and credit payments for in-store purchases.
- Verified that all merchandising standards were maintained on a daily basis.
- Built and maintained effective relationships with peers and upper management.
- Informed customers about all product lines and services offered by the company.
- Helped customers select products that best fit their personal needs.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Provided assistance to multiple customers efficiently during peak hours.
- Offered direction and gave constructive feedback to motivate team members.
- Maintained friendly and professional customer interactions.
- Communicated information to customers about product quality, value and style.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Executed quality checks of food service equipment and appliances, verified proper working condition and scheduled preventive.
Shift Leader
Vickeys Swirls
Pendergrass
06.2015 - 03.2017
- Complied with all company safety procedures, policies and regulations to promote a safe working environment.
- Allocated daily tasks to employees and monitored completion to ensure smooth operations.
- Mentored team members on job techniques to enhance skills and performance.
- Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
- Managed cash stock and inventory balances accurately.
- Recorded daily shipping and receiving activities for accurate tracking.
- Built customer confidence by listening to concerns and providing tailored feedback.
Sales Associate
Party City Corporation
Gainesville
09.2015 - 09.2016
- Greeted customers and provided immediate assistance.
- Built relationships with customers, increasing customer loyalty and retention.
- Provided customers with thorough information on product care and use.
- Answered incoming phone calls with professional and knowledgeable responses.
- Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals.
- Created attractive displays for merchandise to enhance sales.
- Stocked and rotated inventory to ensure product freshness and availability.
- Tracked inventory accurately through consistent updates to system records, supporting effective stock management.
Education
High school diploma -
05-2017
Skills
- Interviewing
- Supervising experience
- Microsoft Office
- English
- Internet Research
- Insurance Sales
- Transcription
- Office Management
- Documentation Review
- Front desk
- Motivational Interviewing
- Customer Service
- Merchandising
- Printers
- Presentation Skills
- Live chat
- Research
- Insurance Underwriting
- Powerpoint
- Account Management
- Spanish
- Payment Processing
- Adobe Acrobat
- Management Reporting
- Computer Literacy
- Management Experience
- Leadership Experience
- Customer relationship management
- Cashiering
- Barista Experience
- DocuSign
- Loss Prevention
- Coffee Experience
- Computer Skills
- Cash Handling
- Microsoft Word
- Data Collection
- Windows
- Payroll
- Upselling
- Legal research
- Document drafting
- Case management
- Trial preparation
- Client communication
- Information organization
- Deadline management
- Administrative support
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Exhibit preparation
- Attorney support
- Motion drafting
- File organization
- Records management
- Notary public
- Criminal law
- Power of attorney
- Deposition summaries
- Friendly, positive attitude
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- Spanish, Expert
- American Sign Language, Intermediate
- English, Expert
Timeline
Paralegal
The Law Offices of Blake A. Poole, LLC
02.2023 - 12.2025
Legal Assistant
Sartain Law Offices
08.2021 - 02.2023
Insurance Agent
Smiley Insurance Agency
09.2019 - 01.2021
Cafe Manager
Books-A-Million
04.2017 - 11.2019
Sales Associate
Party City Corporation
09.2015 - 09.2016
Shift Leader
Vickeys Swirls
06.2015 - 03.2017