Zykenzia Childs
Sale City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Amazon
11.2024 - 01.2025
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
- Unpacked and repacked items in different quantities and configurations for shipment.
Peanut Inspector
Georgia Federal State
08.2024 - 11.2024
- Improved efficiency by utilizing specialized equipment for detecting foreign materials within peanut batches.
- Utilized various testing methods such as moisture content analysis and aflatoxin detection tests to ensure compliance with regulatory requirements during inspections processes.
- Worked closely with Quality Control personnel to uphold stringent food safety standards during the inspection process.
- Maintained a comprehensive understanding of peanut inspection guidelines and regulatory requirements, ensuring consistent application across all tasks.
Library Student Assistant
Fort Valley State University
07.2019 - 11.2020
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Executed office responsibilities to ease the burden on library team.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
Data Entry
Fort Valley State University
08.2019 - 12.2019
- Streamlined data entry tasks for improved accuracy and reduced processing times.
- Streamlined data entry processes to improve accuracy rates in civilian pay systems.
- Assisted with data entry tasks, ensuring accurate and timely completion of all assignments.
- Streamlined billing processes by implementing efficient data entry and organization methods.
Data Entry Clerk
Boys and Girls Club
08.2016 - 12.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Psychology -
Fort Valley State University
Fort Valley, GASouthern Regional Technical College
Thomasville, GAMitchell County High School
Camilla, GA05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Team development
- Data entry skills
- Data entry and reporting
- Excellent data entry abilities
- Goal-oriented mindset
- Payment processing
- Product knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Made recommendations on business intelligence tools to cut processing time by number.
Timeline
Warehouse Worker
Amazon
11.2024 - 01.2025
Peanut Inspector
Georgia Federal State
08.2024 - 11.2024
Data Entry
Fort Valley State University
08.2019 - 12.2019
Library Student Assistant
Fort Valley State University
07.2019 - 11.2020
Data Entry Clerk
Boys and Girls Club
08.2016 - 12.2018
Psychology -
Fort Valley State University
Southern Regional Technical College
Mitchell County High School
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