Justin Coleman
Albany
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
StarTek
10.2022 - Current
- Provided technical assistance to customers via phone and chat, resolving issues efficiently.
- Documented customer interactions in ticketing system, ensuring accurate record-keeping for follow-up.
- Collaborated with team members to troubleshoot complex technical problems and enhance service delivery.
- Educated customers on product features and troubleshooting steps, improving user satisfaction.
- Informed customers of promotions to increase sales productivity and volume.
Patient Care Technician
Eagles Wing Inc.
03.2019 - 10.2022
- Provided direct patient care, including assistance with daily living activities and mobility support.
- Educated patients and families on health management techniques, enhancing understanding of care protocols.
- Trained new staff members on best practices for patient interaction and safety procedures.
- Advocated for patients' needs, facilitating effective communication between patients, families, and medical personnel.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Crew Chief
Stanley Steamer
03.2015 - 03.2019
- Supervised daily operations to ensure adherence to safety protocols and efficiency standards.
- Trained and mentored new crew members on equipment usage and operational procedures.
- Coordinated workflow among team members to optimize resource allocation and task completion.
- Conducted regular performance evaluations, providing feedback to enhance team capabilities.
- Developed training materials for onboarding processes, facilitating knowledge transfer within the team.
Education
High School Diploma -
Dougherty Comprehensive High School
Albany, GA05-2015
Skills
- Technical troubleshooting
- Product troubleshooting
- Remote support
- Phone etiquette
- Microsoft office
- Data entry
- Customer relations
- Vital signs monitoring
- Patient observation
- Active listening
- Time management
- Training and mentoring
- Crew leadership
Timeline
Technical Support Representative
StarTek
10.2022 - Current
Patient Care Technician
Eagles Wing Inc.
03.2019 - 10.2022
Crew Chief
Stanley Steamer
03.2015 - 03.2019
High School Diploma -
Dougherty Comprehensive High School
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